Kelsie Briggs
New Iberia,LA
Summary
Certified Ophthalmic Assistant with 3 years of experience supporting care excellence in busy ophthalmology clinic. Works with physicians and nurses in diagnostic tests, evaluating patients suffering from diverse ailments. Expert in visual field and ocular mobility testing, contributing to patient care and wellness.
Overview
11
11
years of professional experience
Work History
Certified Ophthalmic Assistant
Louisiana Eye And Laser
12.2020 - Current
- Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Increased patient satisfaction by addressing concerns and answering inquiries regarding eye health and procedures.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Documented patient medical history and information utilizing ModMed with commitment to accuracy.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Aided visually impaired patients by recommending appropriate low-vision aids based on their specific needs and abilities.
- Educated patients on proper contact lens care and usage, promoting optimal eye health over time.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Leasing Consultant
Magnolia Trace Apartment Homes
10.2019 - 12.2020
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Greeted clients, showed apartments, and prepared leases.
Medical Receptionist/Assistant
Women's Health Center
05.2015 - 10.2020
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Representative
Kenny Smith State Farm
01.2013 - 05.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - General Studies
Northwestern State University of Louisiana
Natchitoches, LA05.2019
Skills
- Instrument Sterilization
- Prescription Verification
- Insurance Verification
- Medical History Taking
- Visual Acuity Testing
- Visual Field Testing
- Ophthalmic Imaging
- Pupil Evaluation
- Lensometry Proficiency
- Color Vision Testing
- Autorefractor Knowledge
- Stress Management
- Adaptability
- Electronic Health Records
- Ophthalmic Scribe
- Eye Pressure Monitoring
- Ocular Motility Assessment
- Corneal Topography
- Team Collaboration
- Surgical Assisting
- Motivation and Initiative
- Ocular Disease Management
- Organizational Skills
- Chart Documentation
- Patient Care
- Ocular Measurements
- Manual Refractions
- Diagnostic Testing
- Supply Restocking
Timeline
Certified Ophthalmic Assistant
Louisiana Eye And Laser
12.2020 - Current
Leasing Consultant
Magnolia Trace Apartment Homes
10.2019 - 12.2020
Medical Receptionist/Assistant
Women's Health Center
05.2015 - 10.2020
Customer Service Representative
Kenny Smith State Farm
01.2013 - 05.2015
Associate of Science - General Studies
Northwestern State University of Louisiana
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