KELSIE BRUCE
Gilbert,AZ
Summary
Highly talented, growth-driven, and decisive sales professional equipped with years of experience in navigating and uncovering business opportunities for optimum business growth and profitability. Reliably efficient in managing people and projects, enabling retention of customer base, and developing sustainable sales and marketing plans to overcome market challenges and outperform competition. Possess excellent communications skills, sound judgment, and the ability to complete tasks in a professional and efficient manner. Trustworthy and honest with strong work ethics and professional foundation.
Overview
8
8
years of professional experience
Work History
Small Business Consultant
Paychex Inc
04.2025 - Current
- Analyzed client business processes to identify opportunities for operational efficiency and cost reduction.
- Developed tailored strategic plans aligned with clients' goals to enhance business performance and growth.
- Full sales cycle.
- Conducted market research to inform clients about industry trends, competitive analysis, and potential areas for expansion.
Email Sales and Support
GoDaddy
05.2024 - 04.2025
- Self-starting, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Strategic Account Manager
ZipRecruiter
12.2019 - 01.2024
- Built credibility and trust to influence client's buying decisions.
- Partnered with internal resources to present additional value and expertise to clients.
- Monitored sales performance metrics to achieve strategic account objectives.
- Generated pipeline to close revenue and attain quota.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Ambassador Relations
Plexus Worldwide
12.2017 - 11.2019
- Handled customer complaints to satisfy and retain guests.
- Responded to customer requests for products, services, and company information.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Logged call information and solutions provided into internal database.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Associate of Science - Business
Arizona State University
05.2020
Cosmetology
Avalon School of Cosmetology
08.2011
Skills
- Customer Rapport
- Team Building / Leadership
- Customer Service and Satisfaction
- Multi-tasking
Additional Information
- LICENSES Cosmetology: AZ & UT PROFESSIONAL AFFILIATION , National Honor Society Phi Theta Kappa
Timeline
Small Business Consultant
Paychex Inc
04.2025 - Current
Email Sales and Support
GoDaddy
05.2024 - 04.2025
Strategic Account Manager
ZipRecruiter
12.2019 - 01.2024
Ambassador Relations
Plexus Worldwide
12.2017 - 11.2019
Cosmetology
Avalon School of Cosmetology
Associate of Science - Business
Arizona State University
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