Kelsie Buck
Lakeville,MN
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Bracketts Crossing Country Club
05.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Restaurant Manager
Bracketts Crossing Country Club
11.2019 - 05.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 20+ restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Food & Beverage Intern
Bracketts Crossing Country Club
05.2019 - 11.2019
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
Education
Bachelor of Science - Hotel, Restaurant & Tourism Management
University of Wisconsin - Stout
Menomonie, WI05.2019
Skills
- Staff Scheduling
- Training and Development
- Guest Relations
- Food and Beverage Orders
- Managing Reservations and Large Parties
- Front of House Management
- Calm and Pleasant Demeanor
- Complaint Resolution
- Supply Ordering and Management
- Control Inventory Costs
- Employee Performance Evaluations
- Employee Schedule Management
- Teamwork and Collaboration
- Conflict Resolution Techniques
- Anticipating Problems
- Delegating Assignments and Tasks
Timeline
Restaurant Manager
Bracketts Crossing Country Club
05.2022 - Current
Assistant Restaurant Manager
Bracketts Crossing Country Club
11.2019 - 05.2022
Food & Beverage Intern
Bracketts Crossing Country Club
05.2019 - 11.2019
Bachelor of Science - Hotel, Restaurant & Tourism Management
University of Wisconsin - Stout