Kelsie Collins
Philadelphia,Pennsylvania
Summary
Quality Assurance specialist with 8 years of providing quality assurance for general medical and specialty examination reports Responsible for the timeliness and quality of medical reports. Interfaced with physicians and healthcare extenders while providing case specific feedback productivity environment to deliver quality report. Three of the eight years mentor/ supervised 12 trainees to which 7 have been retain in with the company after graduating. During this time assisted new staff which includes first line managers help overcome difficulties QTC systems to with problem solving and work around with system glitches. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Quality Assurance Analyst
QTC Management
06.2015 - Current
- Assisted other members of QAT's 4-6 in identifying areas for improvement in processes and procedures.
- Monitored production environment performance metrics for anomalies that could indicate quality issues in mentor/ supervisor role up 5 -20 pr more daily.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Worked with team members to create efficient workflows, resulting in high productivity with would include graduating number for QAT's were met at 4-6 reports daily.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in timely manner while maintaining high customer satisfaction.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties
- Trained and led staff on proper QA standards.
- Excellent knowledge of QTC systems to with problem solving and work around with system glitches.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
Certified Nursing Assistant
Powerback Rehabilitation
05.2014 - 06.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Emergency Medical Technician
Em-star, Keystone
10.2009 - 08.2014
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Trained new EMTs on proper protocols and procedures.
Education
Bachelor of Science - Health Education
Lasalle Universty
Philadelphia, PA05.2015
Skills
- Deductive Reasoning
- Improvement Recommendations
- Best Practices and Methodologies
- QA Reporting
- Quality Assurance
- Mentoring and Training
- Peer Relationships
- Virtualization
- Group Presentations
Ex-curricular Activities
50 to 70 hours a month of volunteering to offer free education.
Coordinator of building committee to organization those with special skills to complete task needed to keep up the facility.
Research homes for those are in special service of the organization.
Timeline
Quality Assurance Analyst
QTC Management
06.2015 - Current
Certified Nursing Assistant
Powerback Rehabilitation
05.2014 - 06.2015
Emergency Medical Technician
Em-star, Keystone
10.2009 - 08.2014
Bachelor of Science - Health Education
Lasalle Universty
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