Kelsie Downing

Delivered excellent internal and external customer service

• Trained and over saw temporary workers on various projects
• Competed a digital detailed inventory of contents using icat inventory software
• Packed contents following the company packing process
• Completed structure cleans in residential and commercial environments
• Cleaned contents using fire line and utra sonic machine
• Cleaned soft goods using commercial esporta washers
• Managed the itel processing system
• Content manipulation
• Prepared and mailed invoices for the accounting department

• Recommended products based on solid understanding of individual customer needs and preferences.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Cleaned counters, machines, utensils, and seating areas daily.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Used POS system to accurately enter orders and process payments.
• Helped management keep adequate supply on hand by notifying of shortages.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.