Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kelsie Duzan

Kelsie Duzan

Casa Grande,AZ

Summary

Dynamic driven woman with 10 years of experience in supporting day-to-day operational functions to provide smooth- running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

Overview

17
17
years of professional experience

Work History

Account Specialist

Greystar
01.2024 - 09.2024
  • Collections and customer support
  • Collecting monies and making sure accounts are in good standing
  • Trouble shooting and more

Customer service/chat/order amnag

Grainger
10.2021 - 01.2024
  • Customer service Incoming phone lines 200 plus calls per day SAP system SOE system Cisco jabber Salesforce

911 Telecommunicator

Rockford Police & Fire
02.2020 - 09.2021
  • 911 call taking Understanding and communication Passion to help peop el Typing 50 wpm Dispatching police CAD System Warrants.

Office Manager

Daycare
06.2007 - 01.2020
  • Reason for leaving: Company closed for good, Answer phone lines Schedule clients Maintain daycare and office equipment File paperwork/maintain file cabinets Customer service and communication skills Data entry General office duties AR/AP(QuickBooks) Payroll Employee scheduling.

Education

Associates/Business Admin -

Rock Valley College
08.2014

Skills

  • Reliability — Proficient
  • Typing — Excellent 60 WPM
  • QuickBooks certified
  • Citrix
  • QuickBooks
  • Communication skill
  • Customer service
  • SAP
  • Salesforce
  • Microsoft Office

Timeline

Account Specialist

Greystar
01.2024 - 09.2024

Customer service/chat/order amnag

Grainger
10.2021 - 01.2024

911 Telecommunicator

Rockford Police & Fire
02.2020 - 09.2021

Office Manager

Daycare
06.2007 - 01.2020

Associates/Business Admin -

Rock Valley College
Kelsie Duzan