Kelsie Falcomeni
Boaz
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
21
21
years of professional experience
Work History
Office Administrative Assistant
Albertville Recycling Center
Albertville
03.2024 - Current
- Managed daily office operations to ensure smooth workflow.
- Coordinated scheduling for staff meetings and client appointments.
- Maintained filing system for documents and records management.
- Trained new administrative staff on office procedures and software tools.
- Implemented filing system improvements to enhance document retrieval efficiency.
- Supported inventory management for office supplies and equipment.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Processed incoming invoices for payment in a timely manner.
- Obtained scanned records and uploaded to database.
- Developed forms and procedures to improve workflow efficiency.
Front Line Worker
Bojangles
Albertville
03.2024 - 05.2024
- Greet customers, put orders in and deliver food and drinks to customers.
- Process customer payments in registers.
- Help clean the table for the next customer.
- Complete side work as needed.
- Handled cash register transactions accurately and efficiently during busy periods.
- Communicated effectively with team members to ensure smooth operations.
- Restocked supplies and ingredients as needed to support service demands.
- Collaborated with team members to complete tasks efficiently and effectively.
Shift Lead
Scooters
04.2023 - 03.2024
- Greeted customers, took orders, prepared and served beverages, as well as various sweet offerings, in accordance to established service standards.
- Served coffee, espresso drinks, blended coffees, teas.
- Processed customer payments in registers.
- Cleaned, sanitized and maintained store.
- Ensured proper food handling procedures are followed.
- I worked my way up to shift lead.
- Completed opening and closing duties to facilitate business operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- I work at multiple locations when needed.
- Supervised daily operations to ensure efficient workflow among team members.
- Trained new employees on company policies and customer service standards.
- Coached and trained employees and managed daily work assignments to enhance operations.
Assistant to the Owner, Kristy Falcomeni
Kikibinks Cake Art
05.2019 - 08.2022
- She hired me to do all her data entry in quickbooks.
- I would take cake detailed orders and call customers if we needed clarification on an order.
- I would decorate cakes and I would assist her at her cake classes and special events.
- She closed the bakery in 8.2022.
- 2023 she teaches and does classes only, I still assist her when needed, it's just not full-time work.
Assistant to the Owner, Kristy Falcomeni
Premier Designs Jewelry
05.2004 - 05.2019
- She was a Designer sales representative for the company for 15 years.
- She hired me to do all her data entry in her sales software and quickbooks.
- I also would assist her at her jewelry shows and special events.
- This is where I learned customer service and selling skills.
- I helped with sales and loved helping customers choose ensembles and accessories.
- We earned vacations and prizes for our performance and success.
Education
Cosmetology -
New Beginnings School of Cosmetology
01.2013
Community College -
Snead State Community College
01.2012
High School -
Boaz High School
Boaz, AL01.2011
Skills
- Goal orientation
- Social skills
- Customer success management
- Strategic selling
- Adaptability
- Closing skills
- Customer engagement
- Collaboration
- Problem-solving
- Storytelling
- Relationship building
- Time management
- Prospecting
- Self-motivation
- Negotiation
- Objection management
- Communication
- Empathy
- Active listener
References
Tammie Nash, Retired Detective, City of Albertville, 256.302.3593, Albertville, AL, 35950
Timeline
Office Administrative Assistant
Albertville Recycling Center
03.2024 - Current
Front Line Worker
Bojangles
03.2024 - 05.2024
Shift Lead
Scooters
04.2023 - 03.2024
Assistant to the Owner, Kristy Falcomeni
Kikibinks Cake Art
05.2019 - 08.2022
Assistant to the Owner, Kristy Falcomeni
Premier Designs Jewelry
05.2004 - 05.2019
Cosmetology -
New Beginnings School of Cosmetology
Community College -
Snead State Community College
High School -
Boaz High School
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