Kelsie Ferguson
Amarillo,Tx
Summary
Dynamic and dedicated professional with extensive expertise in customer service and personal care cultivated at Caprock Home Health. Demonstrates proficiency in elevating client satisfaction through meticulous attention to detail and strategic time management. Committed to upholding superior health and safety standards while nurturing a positive atmosphere for clients and team members.
Overview
5
5
years of professional experience
Work History
Caretaker
Caprock Home Health
Amarillo, USA
10.2025 - Current
- Assisted clients with daily living activities and personal care, enhancing their comfort and independence.
- Ensured cleanliness and organization of client living environments.
- Prepared meals according to dietary guidelines and restrictions.
- Performed thorough cleaning of windows, walls, ceilings, carpets, floors, bathrooms, and kitchens to uphold hygiene and safety standards.
- Maintained facility grounds through sweeping, mopping, vacuuming, dusting, and trash removal to create a welcoming environment.
Assistant Manager
Sonic
Amarillo, USA
12.2021 - 07.2023
- Oversaw daily operations and streamlined team workflow in fast-paced drive-in restaurant.
- Managed customer inquiries and resolved complaints, increasing guest satisfaction.
- Implemented processes to monitor customer satisfaction levels and identify areas for improvement.
- Trained new staff on customer service procedures and food safety protocols.
- Maintained cleanliness and organization of dining area to comply with health standards.
Crew Member
Whataburger
Amarillo, USA
11.2020 - 11.2021
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Served food promptly, contributing to positive guest experiences in a timely manner.
- Executed cashier duties, taking orders and processing payments to streamline service.
- Managed cash register transactions, ensuring accuracy and efficiency during peak hours.
- Prepared and assembled food items according to standard recipes.
- Adhered to health and safety guidelines to ensure food quality.
- Maintained cleanliness and organization of dining and kitchen areas.
Education
High school diploma -
Randall High School
Amarillo, TX05-2021
Skills
- Patient assistance
- Infection control
- Customer service
- Attention to detail
- Organizational skills
- Time management
- Attention to detail
Timeline
Caretaker
Caprock Home Health
10.2025 - Current
Assistant Manager
Sonic
12.2021 - 07.2023
Crew Member
Whataburger
11.2020 - 11.2021
High school diploma -
Randall High School