Kelsie Fink
Riverside,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Barista
Catalina Island Brew House
05.2015 - 10.2016
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Zipline Basecamp
Catalina Island Company
05.2012 - 10.2016
- Maintained high standards of cleanliness and organization at all times, ensuring a welcoming atmosphere for guests.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly and professionally.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Slover Mountain
Colton, CA06.2007
Skills
- Opening and closing duties
- Exceptional customer service
- Organization and Time Management
- Time Management
- Coffee and Tea Preparation
- Customer Retention
- Display Maintenance
- Safe Food Handling Practices
- Stocking Supplies and Retail Products
- Cash Handling
- Order Preparation
- POS System Operation
Timeline
Barista
Catalina Island Brew House
05.2015 - 10.2016
Zipline Basecamp
Catalina Island Company
05.2012 - 10.2016
High School Diploma -
Slover Mountain
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