Summary
Overview
Work History
Education
Skills
Timeline
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Kelsie Flynn

Madison,WI

Summary

Versatile and dynamic professional with a proven track record within every job I have worked, adept in customer-oriented service and creative problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional communication skills and cash handling precision. Achieved significant improvements in workplace efficiency and team collaboration, underscoring a commitment to operational excellence and innovative service solutions.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2024 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Completed cash and credit card transactions accurately using POS software.

Assistant Cook

Unity Point Health-Meriter
11.2023 - 10.2024
  • Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
  • Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
  • Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
  • Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Assistant Manager

Dairy Queen Grill & Chill
07.2016 - 11.2023
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Cake Decorating Instructor

Dairy Queen
07.2016 - 11.2023
  • Met training needs with well-organized, factual programs based on contemporary requirements.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Improved cake sales by creating innovative cake designs for holidays and special events.

Education

Certificate - Cosmetology

Paul Mitchell The School
Madison, WI
06.2020

Skills

  • Customer-Oriented
  • Cash handling
  • Positive Attitude
  • Creative Problem-Solving
  • Team Collaboration
  • Communication

Timeline

Shift Supervisor

Starbucks
10.2024 - Current

Assistant Cook

Unity Point Health-Meriter
11.2023 - 10.2024

Assistant Manager

Dairy Queen Grill & Chill
07.2016 - 11.2023

Cake Decorating Instructor

Dairy Queen
07.2016 - 11.2023

Certificate - Cosmetology

Paul Mitchell The School

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Kelsie Flynn