Kelsie Gifford
Farmington,NM
Summary
I am a dedicated humanitarian and human service professional with a strong commitment to providing direct support to community members experiencing addiction, mental illness, and housing insecurity. I strive to create meaningful connections while delivering compassionate support, ensuring a positive impact in their lives. My lived experience - including recovery, training, and work experience I’ve accumulated -inspire me to provide dignified, person-first support to all members of the community. It would be an honor to serve the Four Corners community.
Overview
9
9
years of professional experience
Work History
Customer Access Representative
PMS; Presbyterian Medical Services
10.2024 - Current
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Developed proficiency in various healthcare software programs.
Peer Support Recovery Specialist
Horizon Health and Wellness
08.2023 - 08.2024
- Provided medically necessary support in an integrated clinic to other individuals in recovery from addiction and mental illness.
- Created on going supportive connections with community members of all ages with a variety of diagnosis.
- Encouraged clients growth and development through motivational interviewing.
- Provided client transport.
- Facilitated adult and children’s groups.
- Documented each appointment and meaningful conversation in EHR.
- Maintained ethical standards.
- Assisted clients in learning and practicing coping skills.
- Navigated Microsoft Outlook, Excel, PowerPoint, Word, OneNote, Teams, and the EHR software, Claim Track.
Polysomnographic Technician
Azalea Sleep Lab
07.2019 - 03.2020
- Observed the Ethics Code of Conduct, company Policies and Procedures, as well as HIPPA regulations.
- Introduced patients to sleep study protocol, equipment, and physiological facts about sleep apnea.
- Reassured patients of the safety of the test and improved their outlook at taking the Sleep Study.
- Assessing equipment data for clarity and making adjustments to achieve optimal readings.
- Proficiency with Sleep Study Medical Software.
- Entered notes regarding patient position, 0^2 level, and heart rate in sleep study record.
- Followed infection control protocol to maintain sanitary conditions for patients and staff.
Volunteer
Starfish Foundation
03.2016 - 06.2016
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Amplified non-profit fundraising through efficient planning and documentation of on-the ground efforts.
- Created workflow and packaging assembly standards to convey solidarity and support to Refugee recipients.
Skills
- ASSIST certified
- Peer Support Certification (AZ)
- Person Centered Care
- Client Relationship Building
- Motivational Interviewing
- Group Facilitation
- Patient Advocacy
- Goal Setting
- Nonviolent Crisis Intervention
- Trauma-informed care
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Detail Oriented
- Multitasking Abilities
- Reliability
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Interpersonal Skills
- Conflict Resolution
- Professionalism, Ethics, and HIPPA Compliance
Timeline
Customer Access Representative
PMS; Presbyterian Medical Services
10.2024 - Current
Peer Support Recovery Specialist
Horizon Health and Wellness
08.2023 - 08.2024
Polysomnographic Technician
Azalea Sleep Lab
07.2019 - 03.2020
Volunteer
Starfish Foundation
03.2016 - 06.2016
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