Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsie Givens

Baton Rouge,Louisiana

Summary

Motivated and adaptable professional with a strong background in customer service, financial accuracy, and administrative support. Proven ability to thrive in fast-paced environments, build strong relationships, and solve complex problems efficiently. Adept at managing high-volume workloads, resolving issues with diplomacy, and ensuring exceptional service delivery. Seeking to bring excellent communication, analytical, and organizational skills to a new role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Representative

Progressive
04.2024 - Current
  • Supports customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.
  • Builds trust with customers by servicing their unique needs while also offering additional products.

Patient Access Representative

Our Lady of the Lake
04.2023 - 04.2024
  • Implement strategies to streamline the patient registration process, reducing wait times and enhancing overall efficiency in patient access operations.
  • Conduct regular evaluations of patient registration and admission processes to identify areas for improvement and implement necessary changes to enhance efficiency and patient satisfaction at Our Lady of the Lake.
  • Identify opportunities for collaboration with other departments within Our Lady of the Lake to enhance the patient experience and streamline processes across different areas of the healthcare facility, promoting a holistic approach to patient care.

Senior Fiscal Specialist

City of Baton Rouge
08.2021 - 02.2023
  • Conducted audits of billing accounts to identify discrepancies and ensure accurate financial reporting, contributing to the overall financial accountability and transparency of the City of Baton Rouge.
  • Implemented efficient cash-handling procedures to minimize cash discrepancies and ensure accurate financial transactions, safeguarding the City of Baton Rouge's assets and remaining compliant.

Teller

Hancock Whitney
09.2019 - 07.2021
  • Implemented innovative ways to enhance customer engagement and promote financial products and services to drive sales and meet targets.
  • Leveraged cross-selling opportunities by identifying and recommending appropriate banking products and services to customers based on their financial needs and goals.
  • Processed over 10,000 transactions to date with 100% accuracy, handling cash, credit card, and electronic payments.

Education

Associate of Science - Business

University of Phoenix
Tempe, AZ
05-2026

Skills

  • Customer Relationship Management
  • Communication & Interviewing
  • Problem Solving & Negotiation
  • Multitasking in Fast-Paced Environments
  • Collaborative Teamwork
  • Process Improvement
  • Detail-Oriented & Analytical Thinking
  • Microsoft Office

Certification

  • Canva Certified Creative

Timeline

Call Center Representative

Progressive
04.2024 - Current

Patient Access Representative

Our Lady of the Lake
04.2023 - 04.2024

Senior Fiscal Specialist

City of Baton Rouge
08.2021 - 02.2023

Teller

Hancock Whitney
09.2019 - 07.2021

Associate of Science - Business

University of Phoenix

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