Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Kelsie Horeth

Kelsie Horeth

SHERMAN OAKS

Summary

Dynamic Customer Service Manager at Regal Credit Management with a proven track record in conflict management and interdepartmental collaboration. Skilled in fostering customer loyalty through effective problem resolution and exceptional interpersonal communication. Adept at managing workloads and maintaining accurate records, ensuring operational efficiency and client satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Manager

Regal Credit Management
05.2025 - Current
  • Followed through with client requests to resolve problems.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Personal Assistant to the Owner

Regal Credit Management
04.2024 - 05.2025
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Displayed absolute discretion at handling confidential information.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Volunteered to help with special projects of varying degrees of complexity.

Personal Assistant to a Senior Vice President

Kristina Hernandez
08.2020 - 03.2024
  • Safely and punctually picked up her daughters from school
  • Facilitated transportation to and from appointments.
  • Provided emotional support and companionship to her daughters.
  • Developed and implemented activities to improve her daughters' quality of life.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Live-In Nanny

Kate Schultz of William Sonoma
06.2019 - 03.2020
  • Involved children in caring for household chores.
  • Supervised children on playground to help develop physical and social skills.
  • Assisted with light housekeeping duties as well as running errands.
  • Taught children everyday skills and language.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Identified warning signs of emotional and developmental problems in children.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.

Lead Server Trainer

The Cheesecake Factory
05.2014 - 03.2019
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Lead Server

Red Robin
01.2013 - 05.2014
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Bachelor of Arts - Theatre

California State University, Northridge
Northridge, CA
05-2025

Skills

  • Workforce coordination
  • Effective workload management
  • Experienced with Microsoft and Google applications
  • Interdepartmental collaboration expertise
  • Proficient in conflict management
  • Exceptional interpersonal communication
  • Skilled multi-tasker
  • Information gathering
  • Customer service expertise
  • Office administration
  • Strong written communication skills
  • Cash management
  • Strong time management abilities

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Pilates
  • Animal Care
  • Music
  • Watching Movies and TV Shows

Timeline

Customer Service Manager

Regal Credit Management
05.2025 - Current

Personal Assistant to the Owner

Regal Credit Management
04.2024 - 05.2025

Personal Assistant to a Senior Vice President

Kristina Hernandez
08.2020 - 03.2024

Live-In Nanny

Kate Schultz of William Sonoma
06.2019 - 03.2020

Lead Server Trainer

The Cheesecake Factory
05.2014 - 03.2019

Lead Server

Red Robin
01.2013 - 05.2014

Bachelor of Arts - Theatre

California State University, Northridge

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