Kelsie Kauer
Rexburg,ID
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Account Receivable Clerk
Premier Performance
01.2023 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
Customer Care Supervisor
Premier Performance
09.2017 - 12.2022
- Evaluated interactions between associates and customers to assess personnel performance.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Head Cashier
Lowes Home Improvment
02.2014 - 09.2017
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts
- Assisted customers by answering questions and fulfilling requests
Shift Manager
The Station
01.2010 - 05.2013
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
High School Diploma -
Ogallala High School
Ogallala, NE05.2007
Skills
- Microsoft Office
- Spreadsheets
- Data Entry and Management
- Bookkeeping Operations
- Customer Account Review
- Customer Service Support
- Refund Processing
- Research
- Conflict Resolution
- Process Improvement
- Customer Relationship Management
Timeline
Account Receivable Clerk
Premier Performance
01.2023 - Current
Customer Care Supervisor
Premier Performance
09.2017 - 12.2022
Head Cashier
Lowes Home Improvment
02.2014 - 09.2017
Shift Manager
The Station
01.2010 - 05.2013
High School Diploma -
Ogallala High School
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