Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kelsie Koch

Lehi,UT

Summary

Hardworking customer service team member with proven relationship-building and time management skills in fast-paced restaurant and healthcare environments. Successful at handling multiple tables of all sizes with accuracy and impeccable service skills. Exceptional engagement with customers and sales success in restaurants and in the field. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.

Overview

9
9
years of professional experience

Work History

Sales Development Representative

Kenect
Pleasant Grove, Utah
01.2024 - 04.2024
  • Exceeded in multiple company incentives and reached all monthly goals.
  • Hit top tier in numbers 2 months in a row and hit double my required numbers through the entire training process.
  • Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
  • Conducted market research to identify new business opportunities.
  • Maintained an up-to-date database of prospects and clients.
  • Developed creative marketing strategies to generate interest in products or services.
  • Tracked progress against goals using CRM software programs such as Salesforce.
  • Set appointments to present solutions to prospective customers.

Bartender, Server, Host, and Event Lead

Acreage by Stem Ciders
Lafayette, CO
06.2022 - 10.2023
  • Assisted in Training on the floor and at events
  • Lead bartender for major events and assisted in planning events such as fundraisers, corporate parties, and weddings
  • Organized and knowledgeable in various menu items, drinks, and types of cider.

Sales Member

Sunrun
Denver, CO
12.2022 - 03.2023
  • Identified potential customers, assessed customer needs and interests, and provided information on product features.
  • Prepared presentations and proposals for prospective customers outlining the benefits of utilizing solar energy solutions.
  • Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
  • Developed expertise in renewable energy and smart home products to better serve customers' needs and promote products.
  • Talked with customers about benefits of solar power in comparison with traditional power services.
  • Maintained schedules of appointments with prospective and established customers.

Administrative Office Assistant

Ability Physical Therapy
Lafayette, CO
01.2020 - 06.2022
  • Scheduled patients, checked insurance benefits, and worked other office duties
  • Entered payments and billed insurance while taking over billing duties for the office manager when needed
  • Trained multiple new employees on normal office procedures and medical billing practices.

Temporary job

Creative Rentals & Décor Inc.
Lafayette, CO
10.2019 - 12.2019
  • Helped to organize warehouse merchandise to re-sell to customers.

Server and Bartender Trainer

Willies Grill and Icehouse
Houston, TX
08.2016 - 10.2019
  • Generated a wide, loyal customer base that resulted in additional revenue
  • Chosen by management to travel and train new employees for three weeks at the opening of the San Antonio location
  • Top-rated server from customer surveys and was invited by corporate to a general manager's meeting (all Houston Stores) to demonstrate my customer relation technique
  • Worked 35-45 hours a week while being a full-time student and maintaining trainer roles and GPA.

Server

Red Robin Inc.
Houston, TX
07.2015 - 08.2016
  • Learned to multi-task, close the restaurant, and strengthen guest service by remembering the faces and names of all guests.

Various Roles

Chick Fil A
Suwanee, GA
11.2014 - 05.2015
  • Worked in many areas of the restaurant, approximately 20 hours a week, while going to high school, attending daily before-school religion class, and participating in school sports.
  • Recognized and awarded by management for exceptional quality service, which helped boost store ratings.

Education

Bachelor of Arts - Integrative Physiology

University of Colorado-Boulder
Boulder, CO
12.2023

Associate of Arts and Science Degree -

Lone Star College-Houston, TX
08.2019

Skills

  • Knowledgeable in Microsoft Office (Word, PowerPoint)
  • Professional and polished presentation
  • Clear communication
  • Customer engagement
  • Sales Expertise
  • Training expertise
  • Knowledgeable in Medical Insurance
  • Knowledgeable in Medical Billing Practices
  • Event Planning and Procedures
  • Beverage Preparation
  • Complex Problem-Solving
  • Cash and Credit Transactions
  • Scheduling

Affiliations

  • Helped rebuild my workplace and many homes in Houston, Texas, that flooded from Hurricane Harvey in September of 2017.
  • Worked as a lacrosse coach over a couple of summers for 5-8-year-old kids and helped them to learn valuable skills like sportsmanship, communication, and teamwork.

References

  

  • Rebecca Taggart (Previous Boss) C: 303-926-1796 E: admin@abilitypt.com
  • Paul McClean (Family Friend) C: (317) 850-9413 E: mttacoma2@gmail.com
  • Daniel Arizmendy (Previous Boss) C: (832) 740-5566 E: mailto:daniel.arizmendy@gfs.com
  • MJ Linkous (Previous Manager/Current Friend) C: 540-818-5883 E: mj.linkous@sunrun.com

Timeline

Sales Development Representative

Kenect
01.2024 - 04.2024

Sales Member

Sunrun
12.2022 - 03.2023

Bartender, Server, Host, and Event Lead

Acreage by Stem Ciders
06.2022 - 10.2023

Administrative Office Assistant

Ability Physical Therapy
01.2020 - 06.2022

Temporary job

Creative Rentals & Décor Inc.
10.2019 - 12.2019

Server and Bartender Trainer

Willies Grill and Icehouse
08.2016 - 10.2019

Server

Red Robin Inc.
07.2015 - 08.2016

Various Roles

Chick Fil A
11.2014 - 05.2015

Bachelor of Arts - Integrative Physiology

University of Colorado-Boulder

Associate of Arts and Science Degree -

Lone Star College-Houston, TX

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Kelsie Koch