Kelsie Miller
Owensboro,KY
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Seeking a full-time position that presents professional challenges and allows for the utilization of exceptional interpersonal, time management, and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Operations Analyst
Addiction Recovery Care
03.2024 - Current
- Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
- Produced detailed and relevant reports for use in making business decisions.
- Implemented data-driven approaches to improve overall efficiency in day-to-day operations.
- Supported executive leadership in making informed decisions based on accurate data analysis and insightful recommendations.
- Enhanced team collaboration, implementing effective communication tools and strategies.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Peer Support Specialist
Addiction Recovery Care
07.2023 - 03.2024
- Enhanced client recovery by providing emotional support and practical guidance.
- Promoted strengths-based approach for clients through active listening and empathy.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Served as role model for clients, sharing personal experiences of recovery and resilience.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Supported individuals dealing with mental health and emotional issues.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Residential Staff
Addiction Recovery Care
05.2023 - 07.2023
- Things done in role as Residential Staff include:
- Improved resident satisfaction by addressing concerns promptly and efficiently.
- Maintain confidentiality and comply with company, state, federal, and
- HIPAA rules and regulations
- Charting for insurance purposes
- Supervise residents for extended time periods
- Monitor resident's activities, groups, chore lists, weekly phone calls, etc.
- Maintained positive, professional attitude toward residents, staff, and volunteers
- Handle crisis situations in a calm, supportive manner
- Transport clients to various appointments
- Complete drug screening
- Create a safe and healthy environment for residents
- Comply with random employee drug screening
Internship
Addiction Recovery Care
01.2023 - 05.2023
- Successfully completed six months of treatment with three different levels of care
- Gained experience in: communication skills, critical thinking, problem solving, effective decision making, self-awareness, assertiveness, self-control, resiliency, ability to cope
Education
Peer Support Specialist Certification -
The Millard College
Louisa, KY01.2024
High School Diploma -
Anderson County High School
Lawrenceburg, KY05.2009
Skills
- Microsoft office skills - 10 years
- Teamwork
- Adaptability
- Effective Communication
- Problem Solving
- Peer Support Ethics
- Patient Advocacy
- Documentation and Reporting
- Organization - 10 years
- Problem-Solving Skills
- Planning Skills
- Operational Efficiency
- Attention to Detail
- Team Collaboration
Accomplishments
Employee of the Month - September, 2024
Certification
Kentucky Peer Support Specialist NPI # 1457039703
Timeline
Business Operations Analyst
Addiction Recovery Care
03.2024 - Current
Peer Support Specialist
Addiction Recovery Care
07.2023 - 03.2024
Residential Staff
Addiction Recovery Care
05.2023 - 07.2023
Internship
Addiction Recovery Care
01.2023 - 05.2023
Kentucky Peer Support Specialist NPI # 1457039703
Peer Support Specialist Certification -
The Millard College
High School Diploma -
Anderson County High School
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