Kelsie Miller
Baytown
Summary
Healthcare professional committed to delivering compassionate care and supporting Clients needs. Proven ability to collaborate effectively with staff and adapt to dynamic environments. Reliable team player focused on achieving optimal outcomes through empathetic services and attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CNA/TMA
Medical Staffing Solutions LLC
02.2022 - Current
- Assisted patients with daily living activities, ensuring comfort and safety
- Improved patient well-being by providing compassionate care and support
- Monitored vital signs for maintaining accurate health records
- Enhanced patient satisfaction by promptly responding to call lights
- Assisted in maintaining cleanliness and order in patient rooms to ensure a hygienic environment
- Documented patient information accurately for effective care coordination
CNA - Certified Nursing Assistant
RollingBrook Rehabilitation and Healthcare Center
02.2023 - 06.2024
- Daily activities, feed, waitress, clean
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Built rapport with patients and families, providing emotional support during difficult times
CNA - Certified Nursing Assistant
medical resort
07.2022 - 06.2023
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Reduced patient stress levels through effective communication and active listening skills
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
Dispatch/Skip Tracer
Stressless Towing
06.2014 - 12.2021
- Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team
- Implemented an effective system to manage high call volumes during emergency situations or severe weather events
- Organized weekly team meetings to discuss challenges faced in the field and strategize solutions for improved efficiency
- Improved client satisfaction by promptly locating and recovering collateral assets
- Built positive relationships with clients, resulting in repeat business for the company
- Located individuals by conducting thorough searches and investigations
Cleaner
All hours cleaning
06.2008 - 07.2014
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
- Used time management and efficient cleaning methods to meet deadlines
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs
Education
CNA/TMA -
Century College
Saint Paul, MN07.2021
Skills
- Alzheimer's Care
- Patient Care
- Meal Preparation
- Hospice Care
- Dementia Care
- Vital Signs
- Infection control
- Patient communication
- Mobility assistance
- Record keeping
- Compassionate care
- Skip tracing techniques
- Asset recovery
- Customer service
- Attention to detail
Certification
CNA, State Tested Nursing Assistant
Timeline
CNA - Certified Nursing Assistant
RollingBrook Rehabilitation and Healthcare Center
02.2023 - 06.2024
CNA - Certified Nursing Assistant
medical resort
07.2022 - 06.2023
CNA/TMA
Medical Staffing Solutions LLC
02.2022 - Current
Dispatch/Skip Tracer
Stressless Towing
06.2014 - 12.2021
Cleaner
All hours cleaning
06.2008 - 07.2014
CNA, State Tested Nursing Assistant
CNA/TMA -
Century College
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