Kelsie Morales
Kissimmee,FL
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
2017
2017
years of professional experience
Work History
crossing guard
Hillsborough sheriff department
- Helped children walk across the street to and from school
- Monitored pedestrian traffic to ensure safe crossings during school hours.
- Assisted children in navigating busy roadways, promoting safety awareness.
- Observed and reported hazardous conditions affecting pedestrian safety.
- Adapted quickly to changing traffic patterns and weather conditions for optimal safety measures.
- Engaged with local community to foster relationships and improve safety initiatives.
- Improved student safety by diligently monitoring crosswalks and directing traffic during school arrival and dismissal times.
- Collaborated with school administrators to identify potential safety hazards and develop strategies for addressing them.
Sales associate
JCPenney
01.2017 - 01.2017
- Assisted customers in product selection, providing tailored recommendations based on individual needs.
- Collaborated with team members to achieve sales targets through effective communication and support.
- Engaged customers with product knowledge, fostering repeat business and loyalty to the brand.
- Maintained organized merchandise displays, ensuring appealing presentation and accessibility for shoppers.
- Processed transactions efficiently using point-of-sale systems, enhancing customer checkout experience.
- Resolved customer inquiries and complaints promptly, promoting positive shopping experiences and satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
hostess
Cheddars scratch kitchen
01.2015 - 01.2015
- Greeted customers
- Escorted customers to tables
- Provided menus and silverware to customers
- Prepared silverware for tables
- Provided beverages for customers
- Cleaned and maintained supplies for restrooms
Education
Celebration High School
celebration, Florida01.2014
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Valencia college
Skills
- Patience and empathy
- Positive and professional
- Phone etiquette
- Interactive communication skills
- Exceptional communication
- Hospitality service expertise
- Efficient collaboration
- Service prioritization
- Reservation management
- Restaurant operations
- Event planning
- Impression management
Languages
English
Full Professional
Interests
- Music
- Photography
- Drawing and Painting
- Fashion
- Dance
- Interior Design
- Creative Writing
- Crafting and DIY Projects
Interests / Activities
Music, singing, Dance, Painting, Decorating and party planning, Designing flower crowns and sewing
Timeline
Sales associate
JCPenney
01.2017 - 01.2017
hostess
Cheddars scratch kitchen
01.2015 - 01.2015
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Valencia college
crossing guard
Hillsborough sheriff department
Celebration High School