Kelsie Mularski
San Bernardino,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Client Relations Specialist 1
ABI Document Support Services
08.2023 - Current
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved complex client issues through diligent research and collaboration with internal resources.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Logged call information and solutions provided into internal database.
- Provided comprehensive training to new team members, equipping them with the skills needed for success in their roles.
Delivery Driver
Parts Authority
11.2021 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Picker/Packer
Amazon Fulfillment Center | ONT 2
07.2020 - 08.2021
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Supported inventory control efforts by accurately labeling packages, updating bin locations, and tracking item movements within the warehouse.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
Food & Beverage Cashier/Barista
San Manuel Casino (Yaamava' Resort & Casino)
10.2017 - 07.2020
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Operated and sanitized kitchen and food preparation equipment.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Engaged customers to help create superior food and beverage experience.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
- Effectively managed customer complaints, resolving issues promptly and professionally.
Brand Associate
Old Navy
06.2017 - 10.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sale's Associate
TJ Maxx
03.2015 - 06.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sale's Associate
Kohl's
11.2014 - 01.2015
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Diploma -
Citrus Valley High School
Redlands, CA06.2014
Skills
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Exceptional communication
- Time Management
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
- Relationship Building
- Phone Etiquette
- Microsoft Office
Timeline
Client Relations Specialist 1
ABI Document Support Services
08.2023 - Current
Delivery Driver
Parts Authority
11.2021 - 08.2023
Picker/Packer
Amazon Fulfillment Center | ONT 2
07.2020 - 08.2021
Food & Beverage Cashier/Barista
San Manuel Casino (Yaamava' Resort & Casino)
10.2017 - 07.2020
Brand Associate
Old Navy
06.2017 - 10.2017
Sale's Associate
TJ Maxx
03.2015 - 06.2017
Sale's Associate
Kohl's
11.2014 - 01.2015
Diploma -
Citrus Valley High School
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