Summary
Overview
Work History
Education
Skills
Timeline
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Kelsie Norris

Bettendorf,IA

Summary

Dynamic and detail-oriented professional with extensive experience at Spring Park Surgery Center, excelling in meticulous recordkeeping and customer relations. Recognized for maintaining HIPAA compliance while enhancing patient interactions. Proficient in Microsoft Office, demonstrating a calm demeanor and strong organizational skills to ensure efficient operations and exceptional service delivery.

Overview

4
4
years of professional experience

Work History

Receptionist

Spring Park Surgery Center
06.2024 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Used NextGen to make and update charts and provide correct patient information

Medical Records

Spring Park Surgery Center
04.2024 - Current
  • Received and routed medical records.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Obtained and reviewed evidence, reports and medical records.
  • Maintained HIPAA compliance with patient medical records and personal health information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Created new medical records and retrieved existing medical records by gathering appropriate record
  • folders and contents and assigning and recording new record numbers.
  • Observed strict procedures to protect sensitive patient information, medical records, and payment data.
  • Maintained and obtained medical records.
  • Reviewed and sent medical records to other physicians upon request.
  • Maintained accurate and complete medical records to comply with regulations and standards.
  • Filed and updated patient information and medical records.
  • Assembled medical records in standard sequence with relentless focus on accuracy and completeness.
  • Answered incoming calls and filed medical records.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Utilize NextGen to verify patient information, sort through uploaded documentation to put into a paper chart


Q/Food Expeditor

Chili's Bar and Grill
05.2023 - 03.2024
  • Trained new expeditors and food runners according to company policies and standards.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted wait staff with timely food delivery and guest requests.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Food Runner

Chili's Bar and Grill
03.2023 - 03.2024
  • Greeted customers and provided outstanding customer service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted with bussing tables and cleaning up spills.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Assistant Program Supervisor

Family Resources
07.2022 - 10.2022
  • Created engaging environment that fostered sense of belonging.
  • Implemented programmatic changes in collaboration with director.
  • Provided assistance in crisis intervention situations.
  • Coordinated daily activities and assignments of direct reports.
  • Provided ongoing direction and leadership for program operations.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Researched best practices and developed strategies to improve program outcomes.
  • Implement Behavioral Health Intervention Services (BHIS) into daily programming
  • Organize structured activities and privilege night for those with good behavior

Residential Youth Counselor

Family Resources
05.2021 - 07.2022
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Led structured activities

Education

Bachelor of Science - Psychology

Iowa State University
Ames, IA
12-2021

High School Diploma -

Bettendorf High School
Bettendorf, Iowa
05-2018

Skills

  • Customer/Client relations
  • Multi-line telephone skills
  • Meticulous and organized
  • Document management
  • Positive and professional
  • Proficient in Microsoft Office
  • Organization skills
  • Recordkeeping
  • Calm demeanor
  • BHIS Certified

Timeline

Receptionist

Spring Park Surgery Center
06.2024 - Current

Medical Records

Spring Park Surgery Center
04.2024 - Current

Q/Food Expeditor

Chili's Bar and Grill
05.2023 - 03.2024

Food Runner

Chili's Bar and Grill
03.2023 - 03.2024

Assistant Program Supervisor

Family Resources
07.2022 - 10.2022

Residential Youth Counselor

Family Resources
05.2021 - 07.2022

Bachelor of Science - Psychology

Iowa State University

High School Diploma -

Bettendorf High School

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Kelsie Norris