Kelsie Brewer
Poplar Bluff,MO
Summary
Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Overview
14
14
years of professional experience
Work History
Accounting Clerk
Southern Bank
Poplar Bluff, MO
06.2011 - 12.2015
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Completed ACH file processing (incoming & outgoing)
- Developed new procedures for daily accounting clerk duties & assisted with training
- Processed check & ACH returns daily through the Federal Reserve website
- Balanced ATM settlement general ledger daily
Customer service
JC Penny
Poplar Bluff, MO
06.2015 - 03.2016
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided ongoing guest service, including giving fashion advice.
- Helped drive sales goals and achieve monthly quotas.
- Folded and arranged garments in attractive displays.
- Processed cash and credit payments rapidly and accurately.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Accepted and processed returns.
- Monitored entrances, exits and fitting rooms for signs of theft.
Bookkeeper/ Bank Representative
Peoples Community Bank
Doniphan, MO
03.2016 - Current
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Executed wire transfers, stop payments and account transfers.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Processed incoming cash letters, trial backups and wire review.
- Reviewed stop payments, holds and large dollar items.
Education
High School Diploma -
Doniphan High School
Doniphan, MO2010
2013-2014 - undefined
Three Rivers College
Skills
- Cash handling expertise
- Rapid 10-key data entry
- Advanced clerical knowledge
- Goal-oriented
- Detail-oriented
- Excellent time management skills
- Flexible schedule
- 60 WPM typing speed
- Strong communication skills
- Motivated team player
- Active listening skills
- Self-motivated
- Quick learner
Timeline
Bookkeeper/ Bank Representative
Peoples Community Bank
03.2016 - Current
Customer service
JC Penny
06.2015 - 03.2016
Accounting Clerk
Southern Bank
06.2011 - 12.2015
High School Diploma -
Doniphan High School
2013-2014 - undefined
Three Rivers College
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