Kelsie Peter
Vanderbilt,Michigan
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Medical Administrative Assistant
Bay Street Othopaedics & Spine
06.2022 - Current
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork to facilitate services.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Prepared and processed patient referrals and transfer requests.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Cleaning Specialist
Kelsie's Cleaning Services
01.2023 - 06.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Store Manager
Lake To Lake Concessions
05.2021 - 09.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
Customer Service Representative
Lake To Lake Consessions
06.2020 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of General Studies -
North Central Michigan College
Petoskey, MI05.2022
Skills
- Communication
- Document Management
- Problem Solving
- Charting and Documentation
- Technical Support
- Recordkeeping
- Microsoft Office
- Teamwork
Timeline
Cleaning Specialist
Kelsie's Cleaning Services
01.2023 - 06.2023
Medical Administrative Assistant
Bay Street Othopaedics & Spine
06.2022 - Current
Store Manager
Lake To Lake Concessions
05.2021 - 09.2021
Customer Service Representative
Lake To Lake Consessions
06.2020 - 09.2020
Associate of General Studies -
North Central Michigan College
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