Kelsie Quintero
Seattle,WA
Summary
Forward-thinking, operations-driven professional with 10+ years of experience optimizing workflows, managing cross-functional communication, and supporting high-volume, customer-centric environments. Known for building scalable systems, improving team efficiency, and coordinating complex logistics with precision. Adept at documentation, process improvement, customer service and stakeholder management. Brings an empathetic, solutions-oriented approach to fast-paced, dynamic teams. Passionate about making a positive impact in the world and motivated by opportunities where day‑to‑day efforts contribute to something larger than myself.
Overview
15
15
years of professional experience
Work History
Co-Owner / Operations Manager
CASA LUNA LISTINGS LLC
Seattle, WA
09.2023 - 09.2025
- Managed bookkeeping, accounting, and tax preparation with 100% accuracy.
- Coordinated vendor scheduling, payments, and performance for cleaning and maintenance teams.
- Oversaw booking operations, guest communication, and issue resolution while maintaining a 5-star rating.
- Implemented streamlined processes for turnover scheduling, inventory tracking, and guest workflows.
- Analyzed occupancy trends and pricing strategies to maximize revenue.
- Key Results: Maintained a 90%+ occupancy rate and generated over $40,000 in annual profit from a single unit.
Sales Specialist, REI Adventures
Recreational Equipment Inc.
Seattle, USA
07.2021 - 03.2025
- Managed high-volume communication channels while entering and validating complex travel data. Communications included phone calls, live chat, and email.
- Ensured accurate Salesforce data entry, booking processing, and compliance with internal guidelines.
- Coordinated business travel logistics.
- Reviewed traveler documentation for completeness and readiness.
- Monitored and ensured timely receipt of trip payments in accordance with established guidelines.
- Supported training initiatives by preparing materials and maintaining resources.
- Demonstrated agility in a fast-paced, dynamic environment by managing multiple priorities and consistently meeting
deadlines through effective time management. - Built a centralized resource to organize pertinent team information, which was quickly adopted as a daily tool across the team.
- Conducted a comprehensive research project to help identify opportunities to mitigate negative field outcomes
related to physical preparedness. - Strengthened cross-functional alignment and cultivated an inclusive team culture through events and speaker coordination.
- Resolved customer inquiries and issues to maintain satisfaction and loyalty.
- Stayed up to date on company products and services to support sales objectives.
- Participated in team meetings to review progress against objectives set by management.
- Reduced process lags by training employees on best practices and protocols.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Front Office Receptionist (Temporary)
CLEARVIEW EYE & LASER
Seattle, WA
03.2021 - 05.2021
- Warmly greeted and checked in patients for scheduled appointments, ensuring a welcoming and efficient registration experience.
- Answered incoming calls, scheduled appointments, and directed inquiries appropriately to center associates.
- Managed complex scheduling tasks, including arranging transportation and interpreters, submitting exam orders,
verifying alignment with exam schedules, coordinating referrals, and securing required authorizations. - Verified patient insurance by pre-certifying exams, obtaining authorizations and applicable waivers, and processing release of information requests for patients, referring offices, medical facilities, attorneys, and insurance companies.
Marketing & Event Coordinator
Downtown Dog Lounge
Seattle, WA
05.2019 - 05.2020
- Developed standardized filing systems, SOPs, and training protocols across three locations.
- Coordinated large-scale events (2,000+ attendees), managing budgets, vendors, permits, staffing, and operations.
- Generated ideas to increase sales through creative promotions.
- Delivered exceptional customer service by cultivating strong relationships with vendors, sponsors, and suppliers to support client satisfaction and event success.
- Maintained marketing calendars, documented meeting minutes, and supported communication workflows.
- Managed donation tracking, client engagement initiatives, and review platform responses.
- Handled sensitive matters with discretion.
- Developed promotional materials to increase event visibility and attendance and facilitated communication with attendees regarding event details and requirements.
- Provided on-site support during the day of the event including problem solving if necessary.
- Evaluated post-event feedback to improve future planning and execution processes.
- Organized logistics for pet-friendly gatherings, ensuring a safe environment.
Server / Bartender
MISSION CANTINA
Seattle, WA
11.2017 - 06.2019
- Supported daily operations in a high-volume environment.
- Supervised team members and ensured smooth service flow.
Server
PYRAMID ALEHOUSE
Seattle, WA
01.2011 - 01.2017
- Delivered service to 300+ guests daily and trained new team members.
- Served as lead for private events up to $20K.
Education
Bachelor of Arts - Environmental Studies
University of San Francisco
San Francisco, CA01.2015
Skills
- Operations and workflow optimization
- SOP development and documentation
- Customer service
- Event planning
- Cross-functional, clear communication
- Vendor and stakeholder management
- Problem solving and process improvement
- Data entry and quality assurance
- Calendar and logistics management
- Customer experience and support
- Time and priority management
- Calendar management
- Team building
- Multitasking and organization
- Travel coordination
- Marketing expertise
- Conflict resolution
- Recruiting and training
Technical Skills
- Microsoft 365 suite
- Salesforce CRM
- SharePoint collaboration
- Smartsheet project management
- Asana task tracking
- Trello board organization
- Google Workspace tools
- Canva design software
- Copilot
Websites
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Co-Owner / Operations Manager
CASA LUNA LISTINGS LLC
09.2023 - 09.2025
Sales Specialist, REI Adventures
Recreational Equipment Inc.
07.2021 - 03.2025
Front Office Receptionist (Temporary)
CLEARVIEW EYE & LASER
03.2021 - 05.2021
Marketing & Event Coordinator
Downtown Dog Lounge
05.2019 - 05.2020
Server / Bartender
MISSION CANTINA
11.2017 - 06.2019
Server
PYRAMID ALEHOUSE
01.2011 - 01.2017
Bachelor of Arts - Environmental Studies
University of San Francisco