Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsie Rooks

Savannah,GA

Summary

Proven track record in enhancing customer satisfaction and streamlining office operations, demonstrated during tenure at Jenkins Plumbing. Excelled in confidentiality understanding and complex problem-solving, significantly improving business processes. Skilled in both verbal and written communication, consistently exceeded performance targets by fostering positive client relationships and efficient administrative support.

Overview

3
3
years of professional experience

Work History

Secretary, Schedule Coordinator, and Dispatcher

Jenkins Plumbing
01.2023 - 06.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Retail Associate

Palmetto Moon
03.2022 - 12.2023
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Answered questions about store policies and addressed customer concerns.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Supported store promotional events by setting up signage, distributing flyers, and engaging with customers about current offers.
  • Actively participated in team meetings, sharing feedback on sales trends or operational challenges faced on the sales floor.

Server

The Tin Fin
06.2021 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

High School Diploma -

Effingham County High School
Springfield, GA
09.2022

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Appointment Scheduling
  • File Management
  • Document Preparation
  • Calendar Management
  • Confidentiality understanding
  • Complex Problem-Solving
  • Multi-Line Phone Systems
  • Spreadsheet Management

Timeline

Secretary, Schedule Coordinator, and Dispatcher

Jenkins Plumbing
01.2023 - 06.2024

Retail Associate

Palmetto Moon
03.2022 - 12.2023

Server

The Tin Fin
06.2021 - 01.2022

High School Diploma -

Effingham County High School

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Kelsie Rooks