Kelsie Runnels
Dallas,TX
Summary
Committed and hardworking aspiring leader with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions. Creative problem-solver versed in customer service. I am a results-focused leader who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence with my keen eye to detail. Very flexible and easy to train/adjust.
Overview
7
7
years of professional experience
Work History
Cashier
UT Southwestern Medical Center
02.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise on display.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
CSR - Customer Service Representative
ADT Security Services
06.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Cashier
GardaWorld
09.2021 - 02.2023
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Trained new employees on proper cash routines, procedures, and requirements.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
Packer Associate
DLH Solutions, Inc
11.2020 - 09.2021
- Scanning medicine and putting the prescription labels on them
- Packing/shipping medicine to veterans
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed daily orders with expert picking and packing of shipments.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Cashier/Cook Shift Leader
Grove Inc
09.2019 - 03.2020
- Taking care of customers, running a smooth shift
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
Line Cook and Prep Cook
Alamo Drafthouse Cinema
08.2016 - 12.2017
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Trained and assisted new kitchen staff members.
- Identified inefficiencies leading to improved productivity.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Controlled food cost and waste by selecting and using correct ingredients and amounts.
Education
High School Diploma - General
L.G Pinkston High School
Dallas, TX2012
Skills
- Basic Computer Skills (4 years)
- Kitchen Management Experience
- Till Counting
- Kitchen Experience
- Food Handling
- Flexibility
- Problem-solving
- Team Work
- Customer service (10 years)
- Banking
- Stocking and Replenishing
- Time Management Skills
- Cash Handling
- Food Safety
- Cashiering
- Supervising Experience
- Cash Management
Timeline
Cashier
UT Southwestern Medical Center
02.2023 - Current
CSR - Customer Service Representative
ADT Security Services
06.2022 - 02.2023
Cashier
GardaWorld
09.2021 - 02.2023
Packer Associate
DLH Solutions, Inc
11.2020 - 09.2021
Cashier/Cook Shift Leader
Grove Inc
09.2019 - 03.2020
Line Cook and Prep Cook
Alamo Drafthouse Cinema
08.2016 - 12.2017
High School Diploma - General
L.G Pinkston High School
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