KELSIE SAMLALSINGH
Supervisor
Woodhaven,NY
Summary
Goal-driven Field Operations Supervisor ready to apply skills and professional experience to new role at [Company Name]. Expert at accomplishing challenging company demands by utilizing strengths in team leadership and problem solving. Well-versed in overseeing [Type] work and implementing process improvements.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Field Operations Supervisor
Dogco
07.2021 - 01.2024
- Manage a team of 6 staff per mobile Health unit in the 5 boroughs for a Street outreach program called SHOW
- Assembled various handouts, templates, and trackers currently used for mobile operations
- Trained clinical staff to be proficient in Health point and Vax management
- Prioritize a positive working environment with a culture support, where team members contribution is valued
- Remained available for Operational support for Clinical, Field supervisors, Managers
- Competently deliver and oversaw care to an increasingly populated, complex, and diverse population in multiple urban environments
- Participated in multiple Health and Hospital meetings.
- Enhanced team productivity by implementing efficient work procedures and optimizing daily schedules.
- Collaborated with management to develop strategic plans for operational improvements, driving long-term success in the organization.
- Implemented safety protocols for field operations, reducing workplace accidents and maintaining compliance with industry regulations.
- Developed training materials and facilitated onboarding processes for new hires, improving overall team performance.
- Streamlined communication between departments, fostering collaboration and efficient problemsolving.
- Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
Site Lead
Docgo
02.2021 - 07.2021
- Oversaw daily site operations of swabbing and training to new employees to ensure work was completed accurately and efficiently.
- Coordinated with subcontractors for seamless integration of their work into overall project plans.
- Developed effective communication channels between onsite teams and offsite management staff.
- Enhanced safety protocols, reducing workplace accidents and injuries.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Maintained records and logs of work performed and materials and equipment used.
- Assisted with scheduling.
COVID-19 Swabber/Administrative Clerk
Docgo
11.2020 - 02.2021
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Oversaw in-person and curbside patient registration and processing.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Cleaned and set up rooms in preparation for patient appointments.
- Obtained patient or family member authorizations for tests and procedures.
- Answered patient inquiries and provided information about healthcare services.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Contributed to a high-quality testing environment by regularly maintaining cleanliness and orderliness of workstations, equipment, and supplies.
- Enhanced community awareness about the importance of regular COVID-19 screening through informative interactions with patients during their visits.
Sales Associate
Seasons Express
12.2017 - 07.2019
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery department products.
Office Clerical Aide
CVS Pharmacy
03.2016 - 08.2016
- Expedited document processing by efficiently handling mail distribution, photocopying, scanning, and filing duties.
- Improved communication within the office by managing correspondence and promptly responding to inquiries.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Facilitated better time management for supervisors by scheduling meetings, organizing calendars, and coordinating travel arrangements.
- Contributed to a positive work environment by maintaining a professional demeanor and providing support to colleagues as needed.
Sales Associate
CVS Pharmacy
03.2015 - 06.2015
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Daycare Assistant
World Harvest Deliverance Center
07.2011 - 08.2011
- Promoted early literacy skills by introducing letter recognition activities while guiding fine motor skill development through writing practice exercises.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
John Adams High School
Ozone Park, NY06.2015
Skills
Workforce Planning
Budget Administration
Safety oversight
Customer relationship development
Training and coaching
Schedule Management
Employee Coaching
Project Leadership
Operations Management
Field Operations Coordination
Staff Oversight
Incident Response
Problem-Solving
Professionalism
Certification
Phlebotomy & EKG Access Institute, 06/2020
Timeline
Field Operations Supervisor
Dogco
07.2021 - 01.2024
Site Lead
Docgo
02.2021 - 07.2021
COVID-19 Swabber/Administrative Clerk
Docgo
11.2020 - 02.2021
Sales Associate
Seasons Express
12.2017 - 07.2019
Office Clerical Aide
CVS Pharmacy
03.2016 - 08.2016
Sales Associate
CVS Pharmacy
03.2015 - 06.2015
Daycare Assistant
World Harvest Deliverance Center
07.2011 - 08.2011
High School Diploma -
John Adams High School