Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KELSIE SAMLALSINGH

Supervisor
Woodhaven,NY

Summary

Goal-driven Field Operations Supervisor ready to apply skills and professional experience to new role at [Company Name]. Expert at accomplishing challenging company demands by utilizing strengths in team leadership and problem solving. Well-versed in overseeing [Type] work and implementing process improvements.

Overview

13
13
years of professional experience
2
2
Certifications

Work History

Field Operations Supervisor

Dogco
07.2021 - 01.2024
  • Manage a team of 6 staff per mobile Health unit in the 5 boroughs for a Street outreach program called SHOW
  • Assembled various handouts, templates, and trackers currently used for mobile operations
  • Trained clinical staff to be proficient in Health point and Vax management
  • Prioritize a positive working environment with a culture support, where team members contribution is valued
  • Remained available for Operational support for Clinical, Field supervisors, Managers
  • Competently deliver and oversaw care to an increasingly populated, complex, and diverse population in multiple urban environments
  • Participated in multiple Health and Hospital meetings.
  • Enhanced team productivity by implementing efficient work procedures and optimizing daily schedules.
  • Collaborated with management to develop strategic plans for operational improvements, driving long-term success in the organization.
  • Implemented safety protocols for field operations, reducing workplace accidents and maintaining compliance with industry regulations.
  • Developed training materials and facilitated onboarding processes for new hires, improving overall team performance.
  • Streamlined communication between departments, fostering collaboration and efficient problemsolving.
  • Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.

Site Lead

Docgo
02.2021 - 07.2021
  • Oversaw daily site operations of swabbing and training to new employees to ensure work was completed accurately and efficiently.
  • Coordinated with subcontractors for seamless integration of their work into overall project plans.
  • Developed effective communication channels between onsite teams and offsite management staff.
  • Enhanced safety protocols, reducing workplace accidents and injuries.
  • Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
  • Managed project timelines, ensuring successful completion within budget and on schedule.
  • Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
  • Resolved conflicts among team members, fostering a positive and collaborative work environment.
  • Maintained records and logs of work performed and materials and equipment used.
  • Assisted with scheduling.

COVID-19 Swabber/Administrative Clerk

Docgo
11.2020 - 02.2021
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Oversaw in-person and curbside patient registration and processing.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Obtained patient or family member authorizations for tests and procedures.
  • Answered patient inquiries and provided information about healthcare services.
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
  • Contributed to a high-quality testing environment by regularly maintaining cleanliness and orderliness of workstations, equipment, and supplies.
  • Enhanced community awareness about the importance of regular COVID-19 screening through informative interactions with patients during their visits.

Sales Associate

Seasons Express
12.2017 - 07.2019
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Wrapped, boxed and weighed bakery department products.

Office Clerical Aide

CVS Pharmacy
03.2016 - 08.2016
  • Expedited document processing by efficiently handling mail distribution, photocopying, scanning, and filing duties.
  • Improved communication within the office by managing correspondence and promptly responding to inquiries.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
  • Facilitated better time management for supervisors by scheduling meetings, organizing calendars, and coordinating travel arrangements.
  • Contributed to a positive work environment by maintaining a professional demeanor and providing support to colleagues as needed.

Sales Associate

CVS Pharmacy
03.2015 - 06.2015
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Daycare Assistant

World Harvest Deliverance Center
07.2011 - 08.2011
  • Promoted early literacy skills by introducing letter recognition activities while guiding fine motor skill development through writing practice exercises.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
  • Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
  • Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Education

High School Diploma -

John Adams High School
Ozone Park, NY
06.2015

Skills

Workforce Planning

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Certification

Phlebotomy & EKG Access Institute, 06/2020

Timeline

Field Operations Supervisor

Dogco
07.2021 - 01.2024

Site Lead

Docgo
02.2021 - 07.2021

COVID-19 Swabber/Administrative Clerk

Docgo
11.2020 - 02.2021

Sales Associate

Seasons Express
12.2017 - 07.2019

Office Clerical Aide

CVS Pharmacy
03.2016 - 08.2016

Sales Associate

CVS Pharmacy
03.2015 - 06.2015

Daycare Assistant

World Harvest Deliverance Center
07.2011 - 08.2011

High School Diploma -

John Adams High School

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