Kelsie Shields

Focused caregiver, public service counselor with 10+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Quick learner and friendly, adapting comfortably in any circumstances and surroundings. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. I am a compassionate Case Manager experienced in low-barrier environments. I am focused, hardworking and dedicated to achieving desired case outcomes and also offers excellent problem-solving, conflict resolution and communication abilities with the many trainings I have attended. I'm always eager to leverage knowledge in social services and program development along with willing to work to collaborate and be committed to addressing social issues to improve quality of life in marginalized communities.