Taylor Gorby
Bethesda,OH
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Whitco Supply
06.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Senior Support Representative
Wellness Grove
06.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Developed campaigns and specific marketing strategies for clients.
- Tracked key metrics and developed spreadsheets and data models.
- Identified appropriate marketing channels and target customers for campaigns.
- Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
- Maintained high level of understanding of industry standards and trends.
- Joined business development meetings and supported market outreach plans to improve business development.
- Developed annual account objectives and formalized client communications for communication of goals and plans.
- Implemented account diagnostics, relationship analysis and engagement execution.
- Enforced use of required processes and tools for partnership management.
- Facilitated strategy development and planned with cross-functional teams.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Maintained filing system of current, prospective and future positions.
Server/Bartender
Hog Heaven Barbecue
01.2021 - 06.2022
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept track of event finances, initial deposits, due payments and final balances.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected orders and relayed them to bartenders quickly and accurately.
Customer Service Representative
The Health Plan
11.2019 - 01.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Met all customer call guidelines including service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
Mental Health Technician
Fox Run Center For Children And Adolescents
11.2017 - 11.2019
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Pharmacy Technician/Shift Supervisor
CVS Health
04.2017 - 11.2018
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated instructions to patients or caregivers.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Education
Associate’s Degree/Working Towards Bachelor’s - Business Administration And Management
Kent State University
Kent, OHSome College - Psychology
Ohio State University
Columbus, OHCertification - Phlebotomy
Ohio Phlebotomy Training Center
Steubenville, OH11.2019
License - Real Estate
Hondros College
Hilliard, OH05.2017
High School Diploma -
Union Local High School
Belmont, OH05.2014
Skills
- Customer service abilities
- Medical history documentation
- Excellent work ethic
- Training & Development
- Verbal and written communication
- Supervision
- Relationship-Building
- Patient Care
- Treatment Planning
- Patient Assessment
- Multitasking abilities
- Flexible & Adaptable
- Good listening skills
- Cultural awareness
- Special Needs Understanding
- Educational Activities
- Crisis Response
- Conflict Resolution
- Emotional Support
- Written Communication
- Responsible
- Leadership
- First Aid/CPR
- Sample and specimen collection
- Specimen labeling procedures
- Health education
- Patient confidentiality
- Recording data
- Venipuncture
- Medical Terminology
Timeline
Administrative Assistant
Whitco Supply
06.2022 - Current
Senior Support Representative
Wellness Grove
06.2021 - 06.2022
Server/Bartender
Hog Heaven Barbecue
01.2021 - 06.2022
Customer Service Representative
The Health Plan
11.2019 - 01.2021
Mental Health Technician
Fox Run Center For Children And Adolescents
11.2017 - 11.2019
Pharmacy Technician/Shift Supervisor
CVS Health
04.2017 - 11.2018
Associate’s Degree/Working Towards Bachelor’s - Business Administration And Management
Kent State University
Some College - Psychology
Ohio State University
Certification - Phlebotomy
Ohio Phlebotomy Training Center
License - Real Estate
Hondros College
High School Diploma -
Union Local High School