Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsie Slatten

Springfield,MO

Summary

I am a motivated professional with a commitment to top-tier performance. I have strong leadership and motivational skills in addition to a focus on customer satisfaction. I have the ability to build productive relationships, resolve complex issues, and win customer loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cafe Worker

Laney's
Pleasant Hope, MO
08.2023 - Current
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
  • Greeted customers upon arrival and provided assistance with menu selections.
  • Cleaned tables in the dining area before and after customer seating.
  • Managed cash register operations efficiently and accurately.
  • Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.

Dispatcher

Affordable Towing Of Springfield
Bolivar, MO
12.2022 - 08.2023
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Manager

Doc's Automotive
Buffalo, MO
01.2021 - 08.2022
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Housekeeper

CMH
Buffalo, MO
01.2020 - 08.2022
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Responded to requests from guests regarding housekeeping needs.

Education

High School Diploma -

Pleasant Hope High School
Pleasant Hope, MO
05-2022

Skills

  • Attention to Detail
  • Flexible Schedule
  • Teamwork and Collaboration
  • POS System Operation
  • Punctual and Reliable
  • Customer Service
  • Time Management

Certification

  • CPR

Timeline

Cafe Worker

Laney's
08.2023 - Current

Dispatcher

Affordable Towing Of Springfield
12.2022 - 08.2023

Manager

Doc's Automotive
01.2021 - 08.2022

Housekeeper

CMH
01.2020 - 08.2022

High School Diploma -

Pleasant Hope High School

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Kelsie Slatten