Kelsie Spooner
Clarkston,Washington
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
So Chill Cryotherapy
Moscow, Idaho
04.2024 - Current
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Proofread content for typo-free emails and documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized team building activities to promote collaboration among colleagues.
- Implemented new processes or procedures that would improve efficiency within the organization.
- Acted as a liaison between management team and employees on issues related to payroll, policies, procedures and human resources programs.
- Facilitated communication between management teams and employees by providing feedback from both sides.
- Communicated changes in organizational structure or policies to staff members.
Property Manager
Fort Carson LLC
Clarkston, Washington
10.2022 - Current
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Managed all maintenance requests from tenants in a timely manner.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Handled resident complaints and expedited maintenance requests.
Small Business Owner
Yoga By Kels
Clarkston, WA
10.2016 - 12.2019
- Established partnerships with other businesses in related industries for mutual benefit.
- Created budgets and monitored expenses to stay within budget limits.
- Organized events such as conferences, seminars, trade shows. for networking opportunities.
- Participated in local community activities to promote the brand's visibility and reputation.
- Managed staff recruitment, hiring, training, and development.
- Designed customer loyalty programs to increase sales revenue.
- Oversaw daily operations of small business including customer service and financial management.
- Monitored customer feedback and implemented changes based on their suggestions.
- Developed business plans and strategies to grow small business.
RECEPTIONIST
CHAS Medical
Lewiston, ID
09.2013 - 10.2016
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols.
RECEPTIONIST
CHAS Dental
Clarkston, WASHINGTON
02.2011 - 09.2013
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Answered questions about organization and provided callers with address, directions, and other information
- Assisted in resolving customer complaints and disputes
- Ensured reception area was clean at all times and stocked with necessary supplies
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Maintained confidentiality of sensitive information obtained through job duties
- Processed incoming mail and packages accurately and promptly.
LEAD RECEPTIONIST
Tri-State Memorial Hospital
Clarkston, WASHINGTON
04.2008 - 08.2011
- Sorted mail daily according to departmental needs
- Provided administrative support such as filing, data entry, scanning documents and ordering supplies
- Greeted visitors warmly and professionally while determining nature of business
- Established effective working relationships with co-workers, vendors and customers
- Assisted other departments with various clerical tasks when needed
- Developed proficiency in Microsoft Office Suite, including Word and Excel
- Prepared correspondence such as letters, memos and emails for distribution
- Implemented process improvements to increase efficiency of reception operations
- Managed front desk operations, including answering phones, scheduling appointments and responding to inquiries
- Performed general office duties such as photocopying, faxing and shredding documents.
Education
HIGH SCHOOL DIPLOMA -
Deary High School
05.2007
Skills
- Active Listening
- Leadership Abilities
- Patience and Empathy
- Appointment Scheduling
- Data Entry
- Call Management
- Client Relations
- Payment Processing
- Customer Service
- Problem Resolution
- Team Development
- Critical Thinking
- Conflict Resolution
- Office Administration
- Scheduling
- Conflict Mediation
- Office Management
- Strong Problem Solver
- Verbal Communication
- Project Management
- Meticulous attention to detail
- Multitasking and prioritization
- Employee Relations
- Staff Management
- Leadership Development
- Recruitment
- Employee Development
Certification
Certified Montessori Teacher
Personal Information
Title: RECEPTIONIST
Timeline
Administrative Assistant
So Chill Cryotherapy
04.2024 - Current
Property Manager
Fort Carson LLC
10.2022 - Current
Small Business Owner
Yoga By Kels
10.2016 - 12.2019
RECEPTIONIST
CHAS Medical
09.2013 - 10.2016
RECEPTIONIST
CHAS Dental
02.2011 - 09.2013
LEAD RECEPTIONIST
Tri-State Memorial Hospital
04.2008 - 08.2011
HIGH SCHOOL DIPLOMA -
Deary High School
Certified Montessori Teacher
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