Kelsie Storey
Bellingham
Summary
Dedicated professional with 15+ years in high-volume dining environments. Recognized for exceptional multitasking and complex problem solving abilities, known for reliability and poised to contribute to a team oriented atmosphere focused on delivering outstanding customer service.
Overview
4
4
years of professional experience
Work History
Waitress/Night Shift Supervisor
IHOP
Mount Vernon
07.2021 - 06.2022
- Provided excellent customer service to enhance guest dining experiences.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness of tables, floors, and dining areas throughout shifts.
- Handled cash transactions and operated point-of-sale system effectively.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Upsold menu items to enhance guest experience and increase sales opportunities.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Carhop/Crew Member Cook
Burgermaster
Mount Vernon
01.2020 - 07.2021
- Trained new carhops on service procedures and company policies effectively.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Filled out daily paperwork accurately including sales totals and inventory counts.
- Assisted in kitchen duties, including food prep and packaging, during peak hours.
- Processed payments, handling cash and credit transactions with precision.
- Utilized upselling techniques to increase order value and promote specials.
- Managed multiple orders simultaneously, optimizing delivery time and customer satisfaction.
Bartender/Waitress
Empire Alehouse
Mount Vernon
02.2018 - 01.2020
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
Certified Mixologist -
Seattle Bartending College
Bellevue, WA01-2008
High School Diploma -
Marysville Pilchuck HS
Marysville, WA01-2005
Skills
- Team collaboration
- Time management
- Reliability and punctuality
- Strong multitasking
- High volume dining
- Complex Problem-solving
Timeline
Waitress/Night Shift Supervisor
IHOP
07.2021 - 06.2022
Carhop/Crew Member Cook
Burgermaster
01.2020 - 07.2021
Bartender/Waitress
Empire Alehouse
02.2018 - 01.2020
Certified Mixologist -
Seattle Bartending College
High School Diploma -
Marysville Pilchuck HS