Kelsie Tanner
Eldred,PA
Summary
Experienced healthcare professional prepared for role with strong background in patient care coordination and administrative support. Highly skilled in managing treatment plans, scheduling, and patient communications. Emphasizes team collaboration and adaptability to meet evolving needs. Known for reliability, effective problem-solving, and excellent interpersonal skills.
Overview
11
11
years of professional experience
Work History
Supervisor
OGH - Gundlah Dental Center And Delevan Dental Center
Olean, NY
11.2025 - Current
- Supervised daily operations ensuring adherence to quality and safety standards.
- Trained staff on best practices and protocols for patient care and office procedures.
- Implemented process improvements resulting in enhanced workflow efficiency.
- Coordinated scheduling and managed patient flow to optimize clinic productivity.
- AR reports
- Interview
- Coordinated patient treatment plans to optimize care pathways and enhance patient satisfaction.
- Managed appointment scheduling, improving workflow efficiency and reducing patient wait times.
- Developed training materials for new staff, enhancing onboarding experience and operational consistency.
- Educated patients on insurance benefits and payment options to streamline financial processes.
- Implemented electronic health record systems to improve data management and patient tracking accuracy.
- Verify insurance coverage and benefits for patients to ensure accurate billing
- Obtain prior authorizations to facilitate seamless finacial processing for patient treatments
- Manage phone inquiries, providing accurate information and support to patients
- Led daily huddle meetings to coordinate treatment plans and finacial discussions
- Discuss treatment plans with patients to ensure understanding and compliance
- Explain treatment costs and payment plans to patients, ensuring clarity and understanding
- Habdle the processing and posting of payments, ensuring precise financial documentation
- Schedule treatment appointments efficiently to optimize paitnet care and clinic operations
- Analyze delinquent charts to identify and address outstanding financial issues
- Generate and managed billing statements
- Comply and review production reports to enhance efficiency in treatment and financial operations
- generate detailed insurance reports to facilitate patient treatment plans
- Analyze dellinquent charts to identify and address outstanding financial issues
- Generate and managed billing statements
- Comply and review production reports to enhance efficiency in treatment and financial operations
- Generate detailed insurance reports to facilitate patient treatment plans
- Prosses billing deposit efficiently
Treatment Coordinator And Financial Coordinator
Olean General Hospital -Gundlah And Delevan Dental
Olean, NY
09.2019 - Current
- Verify insurance coverage and benefits for patients to ensure accurate billing.
- Obtain prior authorizations to facilitate seamless financial processing for patient treatments.
- Manage phone inquiries, providing accurate information and support to patients.
- Led daily huddle meetings to coordinate treatment plans and financial discussions.
- Discuss treatment plans with patients to ensure understanding and compliance.
- Explain treatment costs and payment plans to patients, ensuring clarity and understanding.
- Handle the processing and posting of payments, ensuring precise financial documentation.
- Schedule treatment appointments efficiently to optimize patient care and clinic operations.
- Analyze delinquent charts to identify and address outstanding financial issues.
- Generate and managed billing statements.
- Comply and review production reports to enhance efficiency in treatment and financial operations.
- Generate detailed insurance reports to facilitate patient treatment plans.
- Generate thorough treatment plan reports to enhance patient treatment outcomes and financial management.
- Led front office staff to ensure efficient patient scheduling and financial coordination.
- Processed billing deposits efficiently.
Receptionist
Olean General Hospital - Gundlah Dental Center
Olean, NY
09.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Verified insurance information to ensure accurate patient billing.
- Managed high volume of calls, providing information and directing inquiries to the correct departments.
- Led front desk operations as the lead receptionist, ensuring smooth and efficient service.
- Organized and maintained appointment schedules effectively.
- Updated charts to ensure accurate and current information.
- Maintained account balances to support seamless financial operations.
- Handled payment transactions and ensured accurate posting to accounts.
- Managed and directed patient referrals to ensure efficient service.
- Processed deposits efficiently and accurately.
- Resolved customer problems and complaints.
Receptionist Administrator
Leo Cusumano Pediatrics
Cuba, NY
05.2015 - 09.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Verified insurance information to ensure accuracy and coverage.
- Managed follow-up scheduling to support ongoing client relations.
- Processed payments and posted transactions accurately.
- Updated charts to maintain accurate and current records.
- Handled daily deposit transactions accurately and efficiently.
Customer Service Representative
Empereon Call Center / Marketing
Coudersport, PA
10.2014 - 05.2015
- Handled inbound and outbound calls to address customer inquiries and resolve issues.
- Marketed services effectively, resulting in higher customer engagement and loyalty.
- Managed payment processing to ensure seamless customer transactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Otto-Eldred
05-2013
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Recordkeeping
- Bookkeeping
- Insurance verification
- Patient care coordination
- Treatment Planning
- Dental care
- Expertise of payment plans
- Customer service
- Organizational skills
- Scheduling
- Patient outreach and Follow-up
- Creative problem solving
- Patient registration
- Patient flow management
- Meeting preparation
- Medical terminology
- Policy compliance
- Quality assurance
- Multitasking
- Patient care
- Patient safety
- Claims processing
- Documentation
- Patient records management
- Follow-up care
- Insurance practices
- Payment collection
- Patient assessment
- Proficient in [software]
- Payment arrangements & negotiation
- Billing statement processing
Timeline
Supervisor
OGH - Gundlah Dental Center And Delevan Dental Center
11.2025 - Current
Treatment Coordinator And Financial Coordinator
Olean General Hospital -Gundlah And Delevan Dental
09.2019 - Current
Receptionist
Olean General Hospital - Gundlah Dental Center
09.2016 - Current
Receptionist Administrator
Leo Cusumano Pediatrics
05.2015 - 09.2016
Customer Service Representative
Empereon Call Center / Marketing
10.2014 - 05.2015
High School Diploma -
Otto-Eldred