Kelsie West
Chico,California
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
18
18
years of professional experience
Work History
Transportation Dispatcher & Router
ProPacific Fresh
04.2019 - Current
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Coordinated dispatching of 50+ drivers to accomplish daily delivery requirements.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Scheduling Coordinator
Digitalpath Inc
02.2017 - 04.2019
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new hotel services and products to support promotional efforts.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Senior Sales Representative
Impact Marketing, Chico Call Center
08.2013 - 02.2017
- Identified customer needs by asking appropriate, open-ended questions.
- Decreased process lags by properly training employees on preferred sales practices and strategies.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Became overall sales leader by surpassing sales goals by Number% across multiple platforms.
Sales Associate Trainer
California Sun
01.2013 - 08.2013
- Conducted assessments of employee understanding and performance.
- Facilitated virtual, in-person and blended learning sessions.
- Demonstrated correct procedures and compliance with standards at all times.
- Analyzed and evaluated training effectiveness and program outcomes.
- Assisted in monitoring trainee performance to identify gaps in training.
- Worked with vendors to customize courseware to accommodate business needs.
Recreational Specialist
Chico Area Recreation & Park District
08.2010 - 07.2012
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Developed and monitored budgets for recreational activities.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Prepared reports for management regarding status and progress of recreational activities.
Recreational Leader
City Of Carlsbad - Official
03.2005 - 08.2010
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Promoted good behavior by using positive reinforcement method.
- Identified early warning signs of emotional and developmental problems in children.
- Engaged with children individually to meet their emotional and physical needs.
Lead Hostess
TGI Fridays
10.2007 - 07.2008
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Promoted business loyalty by fostering positive customer relationships.
Education
Bachelor Of Arts - Psychology
California State University - Chico
Chico, CA05.2014
Diploma - General Education
Carlsbad High School
Carlsbad, CA06.2008
Skills
- Team Collaboration
- Driver Communications
- Roadside Assistance
- Work Order Entry
- Quality Assurance
- Customer Service Standards
- Transportation Management
- Staff Development
- Logistical Operations
- Telephone Etiquette
- Call Center Environment
- Interdepartmental Communication
- Route Planning and Adjustment
- Team Work Scheduling
- Resource Coordination
- Effective Communication
- Calendar and Scheduling Software
- Team Guidance and Direction
Timeline
Transportation Dispatcher & Router
ProPacific Fresh
04.2019 - Current
Scheduling Coordinator
Digitalpath Inc
02.2017 - 04.2019
Senior Sales Representative
Impact Marketing, Chico Call Center
08.2013 - 02.2017
Sales Associate Trainer
California Sun
01.2013 - 08.2013
Recreational Specialist
Chico Area Recreation & Park District
08.2010 - 07.2012
Lead Hostess
TGI Fridays
10.2007 - 07.2008
Recreational Leader
City Of Carlsbad - Official
03.2005 - 08.2010
Bachelor Of Arts - Psychology
California State University - Chico
Diploma - General Education
Carlsbad High School
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