Kelsie Wharton
Winston Salem,NC
Summary
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
8
8
years of professional experience
Work History
Shift Manager
Arby’s
03.2023 - Current
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Trained new employees on proper customer service techniques and food handling protocols.
- Resolved customer complaints in a timely manner.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
Delivery Driver
Amazon
04.2020 - 03.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Shift Manager
Bojangles
07.2016 - 03.2020
- Customer service: Greet customers warmly, provide excellent service, and meet customer needs
- Food preparation: Prepare and serve food according to quality standards and brand recipes
- Safety and sanitation: Follow food safety, general safety, and sanitation protocols
- Team management: Lead and motivate a team of employees, and ensure they complete their assigned duties
- Inventory management: Manage inventory levels and order supplies
- Compliance: Ensure that all employees follow company policies and procedures
- Cash management: Keep accurate cash, sales, and inventory control records
- Training: Train and develop new team members
- Problem solving: Take ownership of problems and seek help when needed
- Communication: Communicate openly and honestly with the restaurant management team
- Budgeting: Ensure all company budgets are met
- Government regulations: Understand and implement all government laws and regulations
Education
High School Diploma -
Quality Education Academy
Winston Salem, NC01.2017
Skills
- Health Inspections
- Sanitation
- Restaurant Operations
- Hygiene standards
- Staff Motivation
- Package scanning
- GPS Navigation
- Clean Driving Record
- Time Management
- Heavy Lifting
References
Available upon request.
Timeline
Shift Manager
Arby’s
03.2023 - Current
Delivery Driver
Amazon
04.2020 - 03.2023
Shift Manager
Bojangles
07.2016 - 03.2020
High School Diploma -
Quality Education Academy
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