Kelsie Wundrak
New Albany,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Store Manager
Starbucks
05.2023 - Current
- Maximized sales and drive thru experience through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and business needs
- Makes effective store action plans to address operational gaps and improve overall store performance
Assistant Store Manager
Starbucks
11.2022 - 04.2023
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Store Manager- Starbucks
South Seas Island Resort
03.2021 - 09.2022
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Shift Supervisor
Starbucks
10.2017 - 02.2019
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
High School Diploma -
Beech Grove High School
Beech Grove IN06.2013
Skills
- Problem-Solving
- Multitasking and Organization
- Inventory Management
- Effective Scheduling
- Change Management
- Adaptability
Timeline
Store Manager
Starbucks
05.2023 - Current
Assistant Store Manager
Starbucks
11.2022 - 04.2023
Store Manager- Starbucks
South Seas Island Resort
03.2021 - 09.2022
Shift Supervisor
Starbucks
10.2017 - 02.2019
High School Diploma -
Beech Grove High School
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