Kelsi Haugo
Gilbert,AZ
Summary
Dynamic professional with a strong focus on customer service, problem solving, and relationship management. Committed to enhancing guest satisfaction and streamlining membership operations. Dynamic Member Concierge with exceptional customer service skills. Proven ability in conflict resolution and enhancing guest experiences. Committed to fostering positive relationships and ensuring operational efficiency.
Overview
12
12
years of professional experience
Work History
Member Concierge
Lifetime
Gilbert, Arizona
09.2022 - Current
- Greeted and welcomed guests with a friendly and professional demeanor.
- Handled guest complaints and resolved issues promptly to ensure satisfaction.
- Managed incoming calls and routed them to appropriate departments efficiently.
- Provided exceptional customer service to enhance guest satisfaction and experiences.
Operations Assistant
Lifetime
Gilbert, Arizona
09.2019 - 09.2022
- Coordinated daily operations and supported management in achieving strategic goals.
- Assisted in developing operational procedures and policies for efficiency.
- Facilitated staff training on new systems and operational best practices.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
Server Supervisor
BLK Live
Scottsdale, Arizona
08.2016 - 09.2019
- Supervised daily operations of busy restaurant environment.
- Trained and mentored new servers on service standards.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Assisted in inventory management and supply ordering processes.
- Collaborated with kitchen staff to ensure timely order delivery.
Caregiver Coordinator
Stacy Campbell & Associates
Chandler, Arizona
02.2014 - 08.2016
- Assisted clients with daily living activities and personal care.
- Managed medication schedules and ensured timely administration.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Communicated effectively with families regarding client needs and progress.
- Documented client observations and reported changes to healthcare professionals.
Education
Associate of Applied Science - Ultrasound
Ultrasound Institute Medical Group- Internship
Phoenix, AZ01-2015
Associate Degree of Occupational Science in Diagnostic Medical Sonography - Ultrasound
West Coast Ultrasound Institute
Phoenix, AZ01-2014
Mesquite High School
Gilbert, AZ01-2010
Skills
- Relationship management
- Policy development
- Problem solving
- Conflict resolution
- Time management
- Customer service
- Complaint resolution
- Team management
- Effective decision making
- Effective communication
- Team collaboration
- Front desk support
- Polite telephone etiquette
Timeline
Member Concierge
Lifetime
09.2022 - Current
Operations Assistant
Lifetime
09.2019 - 09.2022
Server Supervisor
BLK Live
08.2016 - 09.2019
Caregiver Coordinator
Stacy Campbell & Associates
02.2014 - 08.2016
Associate of Applied Science - Ultrasound
Ultrasound Institute Medical Group- Internship
Associate Degree of Occupational Science in Diagnostic Medical Sonography - Ultrasound
West Coast Ultrasound Institute
Mesquite High School