Kelson Allen
San Diego,CA
Summary
Dynamic Manager with a proven track record at Little Ceasars Pizza, enhancing customer satisfaction and employee performance through expert conflict resolution and staff development. Excelled in implementing strategic planning based on customer feedback and advanced computer skills, leading to a culture of continuous improvement and high-quality service delivery. Skilled in team leadership and adaptability, fostering a pipeline of future leaders. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager
Little Ceasars Pizza
10.2023 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma -
Campo Verde High School
Gilbert, AZ05.2024
Skills
Team Leadership
Time Management
Complex Problem-Solving
Staff Training and Development
Staff Management
Customer Service
Problem Resolution
Adaptability and Flexibility
Active Listening
Professionalism
Task Delegation
Computer Skills
Certification
- E6010 3G Welding Certificate, East Valley Institute of Technology
- E7018 3G Welding Certificate, East Valley Institute of Technology
Timeline
Manager
Little Ceasars Pizza
10.2023 - 08.2024
High School Diploma -
Campo Verde High School
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