Kelston Defoe

To obtain a position that will enable me to use my strong organizational skills, educational background, and abilities to maximize profits and enhance customer satisfaction

• Dominica State College, Associate Degree, Business Administration, 2002-2004
• Clifton Dupigny Community College, Certificate, Refrigeration and Air conditioning, 2001-2002
• Goodwill Secondary School, Diploma, Business, 1995-2001

• 2004, Dominica State College, Business Administration, Associate Degree
• 2003, General Certificate of Education (GCE) - ordinary level, English, B
• 2002, Technical Studies division, Refrigeration and Air conditioning, Certificate
• 2001, Caribbean Examination Council (CXC) – GENERAL PROFICIENCY, Office Procedures, III, Principals of business, III, Social studies, III, Integrated science, III

• Courts Dominica Ltd., Warehouse Supervisor, 10/01/09, 05/31/14, Supervised all staff in the warehouse, Ensured the all goods in storage are not susceptible to loss or damage, Ensured that all goods received are inspected for compliance to quality standards, Ensured that stock levels for locally purchased furniture are maintained, Liaised regularly with all branch managers re stock requirements, Ensured that all customers receive quality customer service at all times, Provide on-the-job training and coaching for all staff as deemed necessary, Maintained security standards according with company policies, Prepared staff salaries, Quarterly reviewed staff performance, Maintained a stock variance below a tolerable limit of 0.25% of the annual average inventory holdings, Maintained 80% deliveries done within 24hrs which was measured by a monthly report, Maintained an above 80% external/internal customer care which was measured by a quarterly report
• Courts Dominica Ltd., Warehouse Admin, 06/01/07, 09/30/09, Inspected arriving containers and perform checks, Inspected arriving products and supervised the receiving of all products into all warehouses., Ensured that discrepancies and shorts-shipments in goods received are recorded and communicated promptly to Warehouse and Distribution Controller, Ensured stock is properly organized, labeled and stored as per company procedure, Ensured paperwork procedures are carried out in accordance with company policy, Ensured that all documents are filed in sequential or date order as appropriate, Ensured that stock is properly checked and labeled for each scheduled stock taking exercise, Performed all duties relative to bonded warehouse and ensure the bonded warehouses are maintained as per company policies, Assisted the warehouse controller source labour for moving goods in and out of the bonded warehouses, Prepared list of goods to be ex-bonded and communicate to Customs and Excise Department., Provide supervisory assistance in the absence of warehouse management team, Ensured that customers consistently receive service that exceeds their expectations, Put in place processes to ensure stock integrity
• Courts Dominica Ltd., Credit Consultant, 01/01/05, 05/31/07, Managed the credit portfolio, Made arrangement with customers to keep their account up to date, Dealt with un kept promises to pay by customers, Provided good customer service

• Age: 42
• Date of Birth: 08/31/82
• Gender: Male
• Nationality: Dominican