Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsy Woodard

Oak Harbor,WA

Summary

Very kind, hardworking, and always tries to stay positive. Has been through a lot in life but it has only made me stronger. I'm just trying to make my way in this world.

Overview

2
2
years of professional experience

Work History

Team Member

Whataburger
09.2022 - 01.2023
  • Frequently inspected production area to verify proper equipment operation.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained productive, efficient approach to all tasks.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Contributed to team success by completing jobs quickly and accurately.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Night Custodian

ABM Industries
01.2022 - 06.2022
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Assisted in inventory management for cleaning supplies, ensuring adequate stock levels for uninterrupted custodial operations.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Prepared rooms for special events, setting up furniture and equipment according to event requirements.
  • Maintained floor cleaning and waxing equipment.
  • Upheld company standards for cleanliness while adhering to all safety guidelines during nightly tasks.
  • Moved furniture for cleaning and set up for special events.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Part Time Front Desk Clerk

UNT Housing and Residence Life
09.2021 - 11.2021
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
  • Maintained clean and presentable reception area to maintain professional business reputation
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Managed customer complaints and rectified issues to complete satisfaction
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Set guest and group reservations and processed check-ins and check-outs
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
  • Responded to inquiries and room requests made online, by phone or email
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Monitored reservations to track incoming parties and special events
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments to boost local tourism
  • Secured guest valuables in main safe or individual boxes.

Babysitter

Family Friends & Others
06.2021 - 08.2021
  • Monitored children's safety and well-being to prevent accidents and falls
  • Enforced rules to teach good manners and maintain safe environment
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations
  • Cared for children of various ages and assisted with feeding, dressing and directing activities
  • Read stories and played alphabet games to promote early literacy
  • Assisted children with bathing and potty training to instill good hygiene from young age
  • Minimized TV and mobile device time by engaging children with games and physical books
  • Discussed developments, behavior and concerns with parents or guardians
  • Supervised and cared for children ages newborn to 12 years old
  • Prepared healthy and nutritious snacks and meals according to individual needs
  • Assisted younger children with learning how to accomplish small, age-appropriate jobs
  • Calculated amount owed for services and collected payment from parents.

Education

Some College (No Degree) - Kinesiology

University of North Texas
Denton, TX

Skills

  • Multi-line phone systems
  • Attractions and amenities knowledgeable
  • Effective planning
  • Hospitality services
  • Listening skills
  • Conflict management
  • Safety understanding
  • Flexible Schedule
  • Customer Service
  • Teamwork and Collaboration
  • Facility Cleaning
  • Cleaning
  • Money Handling
  • Cash Handling
  • Attention to Detail
  • Organizing Work Stations
  • Friendly, Positive Attitude

Timeline

Team Member

Whataburger
09.2022 - 01.2023

Night Custodian

ABM Industries
01.2022 - 06.2022

Part Time Front Desk Clerk

UNT Housing and Residence Life
09.2021 - 11.2021

Babysitter

Family Friends & Others
06.2021 - 08.2021

Some College (No Degree) - Kinesiology

University of North Texas

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Kelsy Woodard