Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelsy Hurtado

Orlando,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

Volaris Airlines
06.2023 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Manufacturing

Hologic Company
01.2016 - 04.2023
  • Worked with raw materials to develop complete and commercially viable products.
  • Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
  • Produced items in bulk and removed assembling complexities by using automated systems.
  • Maintained accurate records and documentation for general merchandise production.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.

Education

11 - Bachiller

Ministerio De Educación Pública
San José, Costa Rica
04.2019

Skills

  • Call Control
  • Case Management
  • Information Verification
  • Customer Relationship Management (CRM)
  • Exemplary Work Ethic
  • Customer Complaint Resolution
  • Inbound Customer Service
  • Empathetic and Genuine
  • Customer Service
  • Microsoft Office Suite Proficiency
  • Problem Resolution
  • Outstanding Communication Skills
  • Documentation and Reporting
  • File Management

Languages

Español
Native or Bilingual
English
Professional Working

Timeline

Customer Service Agent

Volaris Airlines
06.2023 - 10.2023

Manufacturing

Hologic Company
01.2016 - 04.2023

11 - Bachiller

Ministerio De Educación Pública
Kelsy Hurtado