Kelsy Jones
Beaumont,CA
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Cj Logistics. Excelled in resolving high-stress situations with professionalism, enhancing customer loyalty through empathetic service. Skilled in Microsoft Excel and active listening, adept at leveraging critical thinking to improve client relations and satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cj Logistics
11.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Beaumont High
Beaumont, CA06.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
- Prioritization
- Staff training
- Clerical support
- Filing
- Account updating
- Spreadsheets
- Office equipment proficiency
Timeline
Customer Service Representative
Cj Logistics
11.2020 - Current
High School Diploma -
Beaumont High
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