Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

kelsy lopez

Corona,CA

Summary

Dynamic customer service professional with extensive experience at The Home Depot Inc. Proven track record in complaint handling and escalation management, enhancing customer satisfaction through effective communication. Skilled in training and mentoring, fostering team growth while maintaining operational excellence. Committed to delivering exceptional service and driving sales through strong customer focus.

Overview

5
5
years of professional experience

Work History

Customer Service Desk Associate

The Home Depot Inc
10.2024 - Current
  • Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
  • Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
  • Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
  • Assisted customers in finding suitable products, leading to increased sales and repeat business.

Cashier

The Home Depot Inc
10.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Receptionist

Gallant Termite & Pest Control
02.2021 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Private Nanny

Care.com Inc
06.2023 - 01.2024
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Implemented daily routines for optimal child development and created a structured environment.

Head Cashier Supervisor

Sprouts Farmers Market Inc.
02.2020 - 06.2023
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
  • Collaborated with store management to implement promotional strategies that boosted sales.
  • Mentored new hires by demonstrating best practices in customer service and cashiering techniques.

Education

Highschool -

Corona High School
Corona, CA
06.2020

Skills

  • Active learning
  • Call center experience
  • Customer focus
  • Complaint handling
  • Escalation management
  • Verbal and written communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Desk Associate

The Home Depot Inc
10.2024 - Current

Cashier

The Home Depot Inc
10.2024 - Current

Private Nanny

Care.com Inc
06.2023 - 01.2024

Receptionist

Gallant Termite & Pest Control
02.2021 - 04.2024

Head Cashier Supervisor

Sprouts Farmers Market Inc.
02.2020 - 06.2023

Highschool -

Corona High School
kelsy lopez