Kelsy Myers

• Cared for multiple children of all ages, obtained 15+ years and 3,000 + hours in childcare experience, including Nannying, Daycare services, and in-home babysitting.
• Obtained certifications for First Aid and infant/child CPR, as well as completed safety training courses throughout the years.
• Cared for infants, including feeding, bathing, dressing, and diapering.
• Provided transportation for children when needed, including school pickup and drop-off, play dates, appointments, and other activities.
• Met the physical, emotional, and social needs for children in my care.
• Worked with parents one-on-one to address individual needs of children in care.
• Supported children''s academic success by assisting them with homework assignments when needed.
• Administered prescribed medications in accordance with written instructions.
• Assisted children with special needs, providing personalized care and attention to ensure their individual growth and development.
• Experienced with Autism, special needs, allergies, and other intellectual/mental health issues.
• Managed daily schedules and provided structure for multiple children, ensuring timely completion of tasks such as homework, chores, and extracurricular activities.
• Facilitated open communication between parents and children by encouraging family discussions on various topics relevant to their lives.
• Supported young children through development of life skills such as taking turns, resolving conflict, and expressing emotions appropriately.
• Planned fun, educational, age-appropriate activities.
• Supported parent-initiated potty training behaviors using positive reinforcement.
• Read stories, sang songs and facilitated creative play.
• Complied with state and federal child care provider guidelines and regulations.
• Conducted regular progress assessments of each child''s development and communicated results to parents for collaborative goal-setting and monitoring.
• Demonstrated strong problem-solving skills when addressing conflicts or disagreements among children, resulting in peaceful resolutions that maintain harmony within the home.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Prepared tasty, nutritious meals for children.
• Created safe and engaging learning environment for groups of diverse children with various learning styles.
• Collaborated with clients to develop family-friendly schedule.
• Implemented positive discipline techniques to guide children''s behavior, fostering a respectful atmosphere within the home.
• Proactively identified potential challenges or issues with individual children and communicated concerns to parents in a timely manner.
• Ensured children''s emotional growth by providing consistent support, comfort, and encouragement.
• Actively participated in ongoing professional development opportunities to stay current on best practices in childcare, leading to consistently high-quality services provided.
• Fostered creativity within the household through arts and crafts projects that encouraged originality and self-expression.
• Established a safe and nurturing environment, effectively minimizing accidents and injuries during playtime.
• Arranged backup coverage for childcare during periods of unavailability due to illness or emergency.
• Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Offered fair and reasonable pricing with flexible, open availability to meet parents where they're at, and accommodate their needs to the best of my ability.

• Provided recovery services, resources, and support to individuals with Substance Use Disorder and/or alcoholism struggles.
• Mobility and traveling within the community.
• Administered and processed urine analysis drug/alcohol testing via laboratory services.
• Collaborated with CYF (York County Children, Youth, and Families) for referrals for parents who may need recovery support and/or may be at risk of losing legal rights to their children. Worked as a team alongside CYF to ensure the best possible outcome for participants' sobriety and overall recovery.
• Collaborated with various providers and multidisciplinary teams to ensure comprehensive care and support for participants in recovery, such as Pressely Ridge, Catholic Charities, JusticeWorks, DrugScan, The Wellspan START Program, Wellspan Foundations, MHIDD, York County Drug & Alcohol Commission, Seeking Safety, various impatient treatment facilities, etc.
• Provided crisis intervention services, preventing relapse and promoting safety in critical situations.
• Managed and coordinated various recovery-related events within the community.
• Enhanced participants' recovery by developing personalized treatment plans tailored to individual needs.
• Facilitated group therapy sessions for improved communication and coping skills among participants.
• Implemented evidence-based practices to improve success rates of long-term recovery for participants.
• Maintained detailed case notes, ensuring accurate documentation of participant progress and treatment adjustments.
• Built strong rapport with participants, fostering trust and open communication throughout the recovery process.
• Conducted assessments as well as the intake process to identify appropriate resources and support services for individual participant needs.
• Educated families on addiction recovery processes, offering guidance on how best to support their loved ones through rehabilitation.
• Connected participants with community resources such as housing, employment assistance, and mental health services to promote successful reintegration into society post-treatment.
• Led educational workshops on topics related to substance abuse prevention, harm reduction strategies, and healthy coping mechanisms.
• Advocated for any participant needs within treatment facilities, addressing any barriers or challenges that may impede their progress in rehabilitation programs.
• Developed aftercare plans to prevent relapse while maintaining ongoing support relationships with participants following program completion.
• Assisted participants in building a strong foundation of personal accountability by setting realistic goals and monitoring progress towards achieving them over time.
• Served as a liaison between participants and clinical staff members; effectively communicated concerns or suggestions for improved treatment.
• Upheld strict confidentiality and ethical standards in all interactions, ensuring the privacy and dignity of participants throughout their recovery journey.
• Continuously sought opportunities for professional development, staying current on best practices and emerging trends within the field of addiction recovery services.
• Maintained participant confidentiality and adhering to HIPAA guidelines.
• Supported participants with compassionate, empathetic face-to-face coaching.
• Arranged community initiatives to build supportive networks for improved rehabilitation.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Utilized behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
• Coordinated care plans between various healthcare providers, ensuring seamless transitions.
• Attended CYF court hearings to advocate for and offer encouragement to participants during active and open cases.
• Assisted in transitioning participants onto or off of MAT programs, as well as helping participants begin/terminate their medicated assistance treatments when necessary.

• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisting clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Performed personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Administered medication as directed by physician.
• Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
• Reported changes in individual's condition or family situation to administrators and supervisors.
• Daily documentation of services provided.
• Performed home management functions such as thorough housekeeping, laundry, bed making, and cleaning.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Planned meals, shopped for groceries, prepared and served food/meals, feeding and clean-up.
• Researched community resources and services to provide accessibility and assistance to clients.
• Fostered positive relationships between caretakers and individuals served.
• Ensured individual's safety and maintained a safe environment.
• Reminded and assisted individuals with self-administration of medications (with proper training).
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Encouraged self-help activities, independence to the highest level of ability, and positive self esteem.
• Provided companionship.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Monitored medication administration, maintained accurate records to ensure client safety and compliance with prescribed treatment plans.
• Provided ongoing, open, and honest communication between clients, families, management, teammates, and other service providers to enhance overall care coordination efforts.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
• Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Advocated for individuals' rights within the broader community, raising awareness about issues affecting those with disabilities.
• Documented progress notes thoroughly, on a daily basis, to track individuals' achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Worked effectively in fast-paced environments.
• Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
• Established strong relationships with local community resources to connect clients with additional supports as needed.
• Organized recreational events that encouraged relationship-building among clients and increased their sense of belonging within the group home setting.
• Assessed individuals' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
• Served as a reliable point of contact for family members, as well as addressing any concerns promptly.
• Maintained a clean, safe, and well-organized group home environment.
• Assisted clients with daily living needs to maintain general wellness.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Updated individuals' files with current vitals, behaviors, and other data relevant to treatment planning.
• Transported individuals to medical and dental appointments to offer enhanced communications and general support.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Developed and implemented individualized care plans to meet individual needs of each client.
• Educated clients and family members on relevant topics to support independent living.
• Cooked meals and assisted individuals with eating tasks to support healthy nutrition.
• Assisted with and coordinated running errands and completing any necessary household chores.
• Carried out appropriate, relevant HIPPA, ethical, and moral standards in a professional manner.
• Utilized time management skills and fostered consistent, healthy daily routines.
• Provided compassionate and patient-focused care to cultivate well-being.
• Entrusted to handle confidential and sensitive situations in a professional matter.
• Replaced bandages, dressings and binders to care for wounds and encourage healing.
• Handled incoming mail, bills, and invoices and completed appropriate actions.

• Oversight of daily operations.
• Developed, implemented and monitored residential policies and procedures.
• Supervised employees and provided feedback on performance.
• Improved individuals' satisfaction by implementing person-centered care plans and individualized support strategies.
• Reduced staff turnover by fostering a positive work environment, provided training opportunities, and offered regular feedback to team members.
• Managed financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs.
• Facilitated smooth transitions for new individuals moving into the program/group home by coordinating schedules, completing intake assessments, and addressing any immediate concerns or needs.
• Promoted independence among individuals by developing personalized skill-building activities in daily living tasks such as meal preparation or self-care routines.
• Coordinated with healthcare providers to ensure timely access to necessary medical services for each individual within the home.
• Managed documentation requirements efficiently by maintaining accurate records on progress notes, case files, and treatment plans.
• Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
• Provided ongoing coaching and mentoring to staff members for professional growth and skill development.
• Implemented new or adjusted routines or activities for individuals as needed.
• Established a culture of continuous improvement within the residential program through regular evaluations, performance tracking, and staff feedback.
• Organized and led monthly staff meetings to address any issues and keep open communication within the workplace.
• Fostered a strong sense of teamwork among staff members by consistently checking in, making myself available, providing clear expectations, and recognizing accomplishments.
• Implemented quality assurance measures for the residential program to ensure high standards of care and service delivery were consistently met.
• Communicated regularly with guardians and family members of individuals, which included answering questions and addressing concerns.
• Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, involved law enforcement.
• Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
• Solved grievances and complaints by collaborating with families, staff, and higher management.
• Provided direct support care for individuals and filled in when needed.
• Coordinated activities and events to create safe, positive and inclusive environment.
• Created a supportive living environment where individuals felt comfortable expressing their thoughts or emotions openly, felt safe and secure, and felt all of their needs were met effectively with love and compassion by the staff.
• Provided crisis management and intervention during emergency situations.
• Developed and enforced safety policies and procedures to drive safety and well-being of individuals.
• Created employee schedules, managed requests for paid time off, and developed monthly meal plans for the home specifically catering to each individual's nutritional needs.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Gained strong leadership skills by managing projects from start to finish.
• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.

Job duties are the same as listed above.

I was employed as a Direct Support Professional, but worked the same position/job title within 2 different organizations at different times.

• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
• Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
• Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
• Cultivated warm relationships with regular customers.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

• Created safe and nurturing learning environment for preschoolers.
• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
• Planned and executed activities to stimulate physical, social and intellectual growth.
• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Maintained tidy environment to comply with cleanliness and sanitation standards.
• Organized and supervised large and small group activities.
• Established positive relationships with students and families.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
• Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
• Enhanced student learning by incorporating hands-on activities and group projects in lesson plans.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Supported students in developing self-esteem and self-confidence.
• Increased parent involvement through effective communication and regular updates on child progress.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Provided professional services and support in a dynamic work environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.

• Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
• Maintained daily checklists including dusting, vacuuming, sweeping, mopping, restroom sanitation, and emptying trash.
• Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
• Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Improved infection control measures by meticulously disinfecting high-touch areas in resident rooms, restrooms, and common spaces.
• Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
• Contributed to positive resident experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Documented and reported necessary facility and building repairs observed.
• Operated buffers and burnishers to clean and polish floors.
• Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
• Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors, sinks, mirrors, and toilets.
• Maintained a safe environment for residents, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
• Supervised supplies in inventory and submitted reorder requests.
• Removed hazardous and medical waste from medical areas and/or residents' rooms to minimize risks to residents and staff.
• Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Cleaned and stocked resident rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Thoroughly cleaned all common areas and dining hall on a daily basis.
• Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Implemented basic sanitization and disinfecting procedures throughout the facility regularly.
• Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Skilled at working independently and collaboratively in a team environment.
• Strengthened communication skills through regular interactions with others.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Became educated and learned some American Sign Language while working alongside several permanently deaf coworkers, partnered with the need for effective communication as a team to accomplish daily tasks.

• Built relationships with customers to encourage repeat business.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Learned duties for various positions and provided backup at key times.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing potential losses.
• Encouraged customers to make additional purchases by highlighting current deals and coupon offers.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Addressed customer needs and made product recommendations to increase sales.
• Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Assisted customers with returns, refunds and resolving transaction issues.
• Cultivated interpersonal skills by building positive relationships with others.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Processed refunds and exchanges in accordance with company policy.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Welcomed customers and helped determine their needs.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Identified and resolved discrepancies and errors in customer accounts.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Stocked, tagged and displayed merchandise as required.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Proved successful working within a fast-paced environment.
• Worked flexible hours across night, weekend, and holiday shifts.