Kelsy Robbins
Administrative Assistant
Copperas Cove,TX
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Principal Secretary
City Of Killeen, Texas
Killeen, Texas
02.2003 - Current
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Manage filing system, entered data and completed other clerical tasks.
- Support Manager by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
- Record new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Establish administrative work procedures to track daily tasks.
- Complete forms, reports, logs and records to quickly handle all documentation for human resources.
- Organize logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assist manager and co-workers with special tasks on daily basis.Perform research to collect and record industry data.
Account Billing Specialist
City Of Killeen, Texas
Killeen, Texas
01.2007 - 02.2009
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Collaborated with customers to resolve disputes.
Education
Bachelor of Arts - Business
Tarleton University/ Texas A&M
Killeen 09.2006 - 06.2010
Associate of Arts - Business
Centtral Texas College
Killeen, TX 08.2006 - 05.2008
Skills
Accounting familiarity
Business correspondence
Bookkeeping
Employee timesheet processing
Report Development
Project planning
Business administration
Spreadsheet management
Database administration
Office administration
Multi-line phone proficiency
Records management
Administrative support
Payroll and budgeting
Customer and client relations
Timeline
Account Billing Specialist
City Of Killeen, Texas
01.2007 - 02.2009
Bachelor of Arts - Business
Tarleton University/ Texas A&M
09.2006 - 06.2010
Associate of Arts - Business
Centtral Texas College
08.2006 - 05.2008
Principal Secretary
City Of Killeen, Texas
02.2003 - Current