Kelsy Wilson
Summary
Dynamic and adaptive professional with a proven track record at Starbucks, where I enhanced customer satisfaction through exceptional service and team leadership. Skilled in cash handling and fostering positive environments, I excel in fast-paced settings, leveraging my friendly demeanor and creative problem-solving to elevate customer experiences and team dynamics.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
10.2015 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
Apprentice Hairstylist
Mitchell's Salon & Day Spa
08.2023 - 01.2024
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Offered exceptional service and support to walk-in and scheduled customers.
Education
Cosmetology License - Cosmetology
Aveda Fredric's Institute
West Chester, OH06.2023
No Degree - Pre-Dentistry
UC Blue Ash
Blue Ash, OH08.2019
High School Diploma -
Fairfield High School
Fairfield, OH05.2015
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Adaptive and creative
- Team Leadership
Timeline
Apprentice Hairstylist
Mitchell's Salon & Day Spa
08.2023 - 01.2024
Barista
Starbucks
10.2015 - Current
Cosmetology License - Cosmetology
Aveda Fredric's Institute
No Degree - Pre-Dentistry
UC Blue Ash
High School Diploma -
Fairfield High School
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