Kelton Hopkins
Charlotte,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
Asurety
Charlotte, NC, USA
02.2023 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Electrical Technician
Regional Handyman
Charlotte, NC
07.2021 - Current
- Installed electrical conduit and wiring for power, controls and lighting
- Installed electrical wiring through conduits and holes in both flooring and walls
- Tested wiring and other system parts for electrical flow and function
- Disconnected and removed motors and pumps
IT Support Specialist
Army/ National Guard
08.2015 - 08.2021
- Worked in small groups to accomplish complex goals within tight deadlines
- Cultivated excellent worth ethic, dedication to duty and timeliness in all work actions
- Developed expertise in small arms use, care and accountability
- Provided tactical and technical guidance to facilitate all unit duties
- Maintained accurate, updated files on civilian and military personnel in battalion
- Worked on deck in all weather situations and under stressful conditions to maintain personnel safety and direct aircraft movements
Engineering Lab Technician/ Project Management
Terracon
06.2020 - 06.2021
- Maintained communications and information security levels and observed appropriate security level requirements
- Calculated target ranges and noted real-time propagation changes
- Tested components, assemblies and systems to diagnose problems
- Repaired and replaced electrical and mechanical parts to keep fuel cells operating according to specifications
- Conducted tests of components and systems to evaluate performance and identify concerns
- Conducted engineering and detailed experimental tests to collect design data and assist in research work
- Set up, calibrated and operated engineering equipment
Residential Cable Technician/ IT Support
Charter Spectrum
Duluth, GA
05.2018 - 06.2020
- Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services
- Troubleshot and diagnosed systems using speed, ping and related tests
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools
- Installed, set up and repaired devices and system components
- Laid out cabling plans and ran through buildings to desired locations
- Read and interpreted technical documentation in order to accurately configure equipment
Education
High School -
Collins Hill High School
Suwanee, GABusiness Communications
Mississippi Valley State University
Itta Bena, MS08.2016
Skills
- Records review
- Component Replacements
- Risk assessments
- Wireless Access Point
- Training and development
- Training coordination
- Courteous with Strong Service Mindset
- Event sequencing
- Data Entry and Maintenance
- Coordinating training
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Analytical
- Recommending Solutions
- Decision-making
- Efficient and Detail-Oriented
- Organizational Skills
- Accounting Systems
- Microsoft Windows and Office
- Discipline and Focus
- Tracking and Documentation
- Big Data Analytics
- Application Installation
- Data Processing
- Computer Hardware Knowledge
- Workflow Processes
- Data Connectivity
- Quality inspections
- Schematics
- Low voltage
- Organizational skills
- Communication skills
Certification
CDL
Timeline
Quality Control Inspector
Asurety
02.2023 - Current
Electrical Technician
Regional Handyman
07.2021 - Current
Engineering Lab Technician/ Project Management
Terracon
06.2020 - 06.2021
Residential Cable Technician/ IT Support
Charter Spectrum
05.2018 - 06.2020
IT Support Specialist
Army/ National Guard
08.2015 - 08.2021
High School -
Collins Hill High School
Business Communications
Mississippi Valley State University