Kelton C. Norton
Las Vegas
Summary
Dynamic marketing professional with extensive experience at Venetian Resort Las Vegas, excelling in revenue generation and customer relations. Proven track record in implementing strategic initiatives that enhance guest loyalty and drive sales. Adept at mentoring teams and leveraging digital marketing to achieve departmental goals and elevate service standards.
Overview
7
7
years of professional experience
Work History
Branch Marketing Manager
Venetian Resort Las Vegas
09.2022 - 10.2024
- Managed bookings, commissions, productivity, and meet-and-greets for independent casino hosts.
- Implemented targeted reinvestment strategies to enhance guest loyalty and increase revenue.
- Collaborated with departments to provide seamless experiences for high-end guests.
- Conducted follow-ups with independent host team to ensure departmental objectives were achieved.
Manager Resort Services
Venetian Resort Las Vegas
08.2021 - 09.2022
- Monitored daily activities and mentored team members to maximize performance.
- Resolved disputes promptly, maintaining open communication lines to enhance customer satisfaction.
- Supported sales agents as a strategic resource, leveraging extensive hotel knowledge.
- Led and coached a team of casino service agents, focusing on evaluation and growth.
4 Specialist & Lead Agent Resort Services
Venetian Resort Las Vegas
07.2017 - 08.2021
- Input reservations for hosts, VPs, and executives into LMS quickly and efficiently.
- Assist Casino Hosts and Front Desk agents with settling guest bills during, or at the end of their stay
- Train and mentor new hires with company processes, procedures, and the use of LMS, GemFire and Passkey
Skills
- Digital marketing
- Sales strategy
- Customer relations
- Mentoring team members
- Staff management
- Revenue generation
Timeline
Branch Marketing Manager
Venetian Resort Las Vegas
09.2022 - 10.2024
Manager Resort Services
Venetian Resort Las Vegas
08.2021 - 09.2022
4 Specialist & Lead Agent Resort Services
Venetian Resort Las Vegas
07.2017 - 08.2021
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