High School Diploma -
Jones High School
Orlando, FL
Kelveena Green
Orlando
Summary
Dynamic Customer Service Specialist with over 10 years of experience, including at CVS Specialty Pharmacy. Expert in insurance verification and conflict resolution, consistently delivering exceptional client support. Recognized for building strong relationships and maintaining accuracy under pressure, ensuring high levels of customer satisfaction in fast-paced environments.
Education
Skills
Professional Summary:
Dedicated and compassionate Customer Service Specialist with over 10 years of experience providing exceptional client support across healthcare, financial, and retail environments Skilled in managing high call volumes, resolving complex issues, and ensuring customer satisfaction through clear communication and professionalism Adept at using CRM systems, verifying insurance, processing payments, and maintaining accuracy under pressure Recognized for empathy, integrity, and commitment to building lasting client relationships
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Core Skills
Customer Service & Client Relations
Healthcare & Pharmacy Support
Data Entry & CRM Systems
Insurance Verification & Claims Processing
Conflict Resolution & Problem Solving
Administrative & Clerical Support
Loan Origination & Documentation
Call Center Operations
Time Management & Multitasking
Team Collaboration
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Professional Experience
Customer Service Representative
CVS Specialty Pharmacy – DeLand, FL June 2023 – Present
Dispense and manage specialty medications for patients with chronic conditions
Review prescriptions, counsel patients, and coordinate care with healthcare providers
Process prescriptions, verify insurance coverage, and assist with prior authorizations and financial assistance programs
Maintain inventory and ensure medications are properly stored
Enter data accurately into pharmacy systems and manage claims
Deliver top-tier customer support through phone and email, ensuring compliance with HIPAA standards
Mortgage Loan Specialist
Proctor Financial, Inc – Daytona Beach, FL April 2020 – February 2023
Evaluated mortgage applications, analyzed client financials, and assisted in selecting appropriate loan options
Verified data accuracy and coordinated between loan officers, underwriters, and clients
Conducted detailed document reviews prior to loan closing, ensuring compliance and accuracy
Supported customers through every step of the lending process, maintaining trust and transparency
Customer Service Representative
Conduent – Orlando, FL July 2019 – January 2020
Managed high call volumes, addressing customer inquiries and resolving billing and service issues
Processed payments and maintained accurate customer records
Provided empathetic, clear communication to ensure a positive customer experience
Customer Service Representative
GMS Connect – Orlando, FL March 2019 – May 2019
Scheduled in-home health assessments for insurance members
Collaborated with physician offices to gather patient data and perform telephonic risk assessments
Delivered professional customer service to members and providers
Sales Associate
RaceTrac – Orlando, FL September 2015 – March 2019
Handled cashier duties, restocking, and food preparation in a fast-paced environment
Ensured cleanliness, efficiency, and positive customer experiences
Supported team operations with reliability and professionalism
Cashier & Customer Service Associate
Chipotle Mexican Grill – Orlando, FL May 2015 – September 2015
Took and processed customer orders while maintaining food quality and hygiene standards
Delivered exceptional service and ensured total customer satisfaction
Security Officer
Champions National Security – Altamonte Springs, FL March 2015 – April 2015
Patrolled residential and commercial sites to ensure safety and security
Reported incidents promptly and maintained detailed activity logs
Crew Member / Cashier
McDonald’s – Orlando, FL June 2011 – March 2015
Operated POS systems and handled cash transactions accurately
Prepared food and maintained cleanliness in accordance with health standards
Delivered fast, friendly service to all customers
Cashier / Sales Associate
Walmart – Orlando, FL October 2013 – January 2014
Operated cash register and assisted customers with purchases and inquiries
Restocked merchandise and maintained store organization
Youth Counselor
City of Orlando Recreation Division – Orlando, FL May 2009 – June 2011
Supervised and mentored children and teens in recreational and educational programs
Planned and led interactive group activities focused on teamwork and personal growth
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Education
High School Diploma
Jones High School – Orlando
Timeline
High School Diploma -
Jones High School