Summary
Overview
Work History
Education
Skills
Timeline
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Kelvia Smith

Memphis,TN

Summary

Dedicated professional seeking a full-time position that offers professional challenges while utilizing and growing my skills,

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Milwaukee Tool
12.2022 - 12.2023
  • Performed regular inspections of tools to detect signs of wear or damage.
  • Ordered and stored spare parts for tools and equipment as required.
  • Provided technical support to other staff members when needed.
  • Received and responded to customer inquiries regarding tool availability and usage instructions.
  • Developed and implemented communication plans to increase public awareness of company initiatives.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Patient Care Coordinator

Methodist Medical Center
06.2019 - 12.2022
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Delivered excellent patient experiences and direct care.
  • Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.

Behavior Technician

MSHN Enterprises
05.2018 - 06.2019
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.

Material Handler

Nike Warehouse
05.2018 - 06.2019
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Reduced order processing time with streamlined material handling procedures.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.

Cashier

Popeyes Chicken
06.2015 - 05.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Northwest Prep Academy
Memphis, TN
05.2018

Skills

  • Scheduling
  • Data Entry
  • Conflict Mediation
  • Research
  • Account Management
  • Microsoft Office

Timeline

Customer Service Representative

Milwaukee Tool
12.2022 - 12.2023

Patient Care Coordinator

Methodist Medical Center
06.2019 - 12.2022

Behavior Technician

MSHN Enterprises
05.2018 - 06.2019

Material Handler

Nike Warehouse
05.2018 - 06.2019

Cashier

Popeyes Chicken
06.2015 - 05.2018

High School Diploma -

Northwest Prep Academy

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Kelvia Smith