Kelvia Smith
Memphis,TN
Summary
Dedicated professional seeking a full-time position that offers professional challenges while utilizing and growing my skills,
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Milwaukee Tool
Memphis, TN
12.2022 - 12.2023
- Performed regular inspections of tools to detect signs of wear or damage.
- Ordered and stored spare parts for tools and equipment as required.
- Provided technical support to other staff members when needed.
- Received and responded to customer inquiries regarding tool availability and usage instructions.
- Developed and implemented communication plans to increase public awareness of company initiatives.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Patient Care Coordinator
Methodist Medical Center
Memphis, TN
06.2019 - 12.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
Behavior Technician
MSHN Enterprises
Memphis, TN
05.2018 - 06.2019
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Material Handler
Nike Warehouse
Memphis, TN
05.2018 - 06.2019
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Reduced order processing time with streamlined material handling procedures.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Cashier
Popeyes Chicken
Memphis, TN
06.2015 - 05.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Northwest Prep Academy
Memphis, TN05.2018
Skills
- Scheduling
- Data Entry
- Conflict Mediation
- Research
- Account Management
- Microsoft Office
Timeline
Customer Service Representative
Milwaukee Tool
12.2022 - 12.2023
Patient Care Coordinator
Methodist Medical Center
06.2019 - 12.2022
Behavior Technician
MSHN Enterprises
05.2018 - 06.2019
Material Handler
Nike Warehouse
05.2018 - 06.2019
Cashier
Popeyes Chicken
06.2015 - 05.2018
High School Diploma -
Northwest Prep Academy