Summary
Overview
Work History
Education
Skills
Timeline
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Kelvie Carpenter

San Francisco,United States

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Overview

33
33
years of professional experience

Work History

Store General Manager

Salvation Army Thrift Store
02.2021 - 08.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

General Manager, Administration

Walmart Supercenter
09.1996 - 02.2019
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Managed budget implementations, employee evaluations, and contract details.
  • Negotiated contracts with vendors to acquire competitive prices and quality products.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Designed sales and service strategies to improve revenue and retention.
  • Guided management and supervisory staff to promote smooth operations.

Store Manager

Walgreens
03.1990 - 09.1996
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Assessed operational efficiency of the store's departments.
  • Updated POS system with new products and promotional offers.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Performed regular price checks to ensure competitive pricing.
  • Prepared monthly reports on sales figures, expenses, profits.

Education

Bachelor of Arts - Business Administration And Management

University of California, Berkeley
05.1984

Skills

  • Sales Activities
  • Order Supplies
  • Oracle PeopleSoft
  • Manage Budgets
  • Microsoft Internet Explorer
  • Supply Chain Management
  • Time Management
  • Accurate Cash Handling
  • Manage Contracts
  • Goals and Performance
  • Store Opening and Closing Procedures
  • Employee Motivation
  • Project Management
  • Staff Management
  • Team Leadership
  • Microsoft Access
  • Shift Checklists
  • Staff Training
  • Sales Expertise
  • Customer Service
  • Corporate Social Responsibility
  • Inventory Management
  • Business Management Principles
  • Microsoft Excel
  • Cost Management
  • Order Management
  • Mentoring
  • Merchandising
  • Employee Scheduling
  • Employee Training
  • Promotional planning
  • Payroll Management
  • Revenue Generation
  • Talent Recruitment
  • Store Merchandising
  • POS Systems
  • Loss Prevention
  • Shift Scheduling
  • Report Generation
  • Store operations oversight
  • Budget Administration
  • Customer Service Management
  • Risk Management
  • Operational budgeting
  • Retail Inventory Management
  • Competitor Monitoring
  • Team Development
  • Operations Management
  • Supply Ordering
  • Training and mentoring
  • Problem-Solving
  • Recruiting and Hiring
  • Multitasking and Organization
  • Relationship building and management
  • Shift checklists
  • Sales expertise
  • Employee supervision and motivation
  • Operational Efficiency
  • Budget Development
  • Root Cause Analysis
  • Program Administration
  • Friendly and Positive
  • Retail Merchandise Quality Standards
  • MS Office proficient
  • Cash Management
  • Opening and closing procedures
  • Employee Terminations
  • Marketing and Promotions
  • Leading Staff Meetings
  • Store opening and closing procedures
  • Performance Reviews
  • Sales Promotions
  • Operations Oversight
  • Sales professional
  • Bank and Safe Deposits
  • Reliable
  • Team motivation
  • Operations
  • Sales Coaching
  • Budgeting and cost control
  • Strategic thinker
  • Sales Analysis
  • Delegating Work
  • Recruitment and hiring
  • Policies and Procedures
  • Inventory Control
  • Team Building and Leadership
  • Vendor Management
  • Work Planning and Prioritization
  • Inventory Oversight
  • Process Improvements

Timeline

Store General Manager

Salvation Army Thrift Store
02.2021 - 08.2023

General Manager, Administration

Walmart Supercenter
09.1996 - 02.2019

Store Manager

Walgreens
03.1990 - 09.1996

Bachelor of Arts - Business Administration And Management

University of California, Berkeley

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Kelvie Carpenter